Summary
Overview
Work History
Education
Skills
Timeline

Senovia Bryant

Virginia Beach,VA

Summary

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

10
10
years of professional experience

Work History

Remote CSR Supprt

Maximus Health Services
06.2023 - 05.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Delivery Driver

Uber/ DoorDash/ Postmates
12.2015 - 02.2023
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Property Management Assistant

PMA
08.2018 - 03.2020
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Collect, organize, evaluate, and verify documentation and data to determine eligibility for eligibility benefit programs; document case findings accurately to reflect customer's situation and to substantiate verification of all eligibility factors; initiate and update data in multiple computer systems accurately and in a timely manner.
  • Promptly responded to tenant complaints and concerns for over 15 properties.
  • Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.

Benefits Specialist

City Of Chesapeake
04.2015 - 06.2017
  • Maintain and update appropriate records and management reports using computer skills and documentation which reflect an accurate accounting of caseload responsibility.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Provide leadership to the unit by assisting in supervisory functions including training of new staff, while modeling a high standard of performance.

Education

Computer Science - Cybersecurity

ECPI University, Virginia Beach, VA

General Diploma - Business Management

Princess Anne High School , Virginia Beach, VA

Skills

    Proficiency in Microsoft Office Suite, particularly with Word, Excel, and Outlook

  • Preparing Section 8 packages for reviewing supervisor
  • Working in conjunction with maintenance staff on the administration of work order requests

Timeline

Remote CSR Supprt - Maximus Health Services
06.2023 - 05.2025
Property Management Assistant - PMA
08.2018 - 03.2020
Delivery Driver - Uber/ DoorDash/ Postmates
12.2015 - 02.2023
Benefits Specialist - City Of Chesapeake
04.2015 - 06.2017
ECPI University - Computer Science , Cybersecurity
Princess Anne High School - General Diploma, Business Management

Similar Profiles

CREATE PROFILE
Senovia Bryant