Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sensena Smock

Jackson,MI

Summary

Organized Gas Station Attendant with a committed to a clean and presentable workplace and offering top-of-the-line customer service. Successful at pumping gas for customers and assisting in purchased. Punctual and reliable worker with a talent for multitasking.

Overview

14
14
years of professional experience

Work History

Fuel Center Clerk

Kroger
Hillsdale, MI
08.2021 - 06.2024
  • Reported any suspicious activities or security issues immediately.
  • Assisted with loading and unloading supplies from delivery trucks.
  • Processed credit card transactions accurately and securely.
  • Assisted in training new employees on proper operating procedures.
  • Verified customer identification for age-restricted products.
  • Inspected fuel pumps to ensure accuracy of pricing information displayed.
  • Provided excellent customer service by addressing complaints promptly.
  • Maintained cleanliness of station by sweeping floors, wiping counters and restocking shelves.
  • Responded quickly to emergency situations such as spills or fires.
  • Ensured safety regulations were followed at all times.
  • Greeted customers, answered questions, and provided assistance with purchases.
  • Monitored fuel tanks to maintain adequate supply levels.
  • Stocked coolers with beverages, snacks, cigarettes and other items.
  • Cleaned gas pumps, windows and doors to maintain a neat appearance.

Customer Service Representative

Sykes Enterprises, Incorporated
Denver, CO
01.2017 - 06.2020
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

TeleTech Holdings
Denver, CO
01.2010 - 01.2017
  • Developed positive relationships with customers through friendly interactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

GED -

Kalamazoo High School
Kalamazoo, MI
02-2001

Skills

  • Conflict resolution techniques
  • Effective communication abilities
  • Listening and Comprehension
  • Product Knowledge Familiarity
  • Emergency response readiness
  • Patience and Empathy
  • Loss prevention awareness
  • Time management mastery
  • Interpersonal relationship building
  • Punctual and Reliable
  • Customer Service
  • Problem-Solving
  • Driving customer satisfaction

Timeline

Fuel Center Clerk

Kroger
08.2021 - 06.2024

Customer Service Representative

Sykes Enterprises, Incorporated
01.2017 - 06.2020

Customer Service Representative

TeleTech Holdings
01.2010 - 01.2017

GED -

Kalamazoo High School

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Sensena Smock