Summary
Overview
Work History
Education
Skills
Tools Used
Certification
Affiliations
Timeline
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Sentell Stevens

Atlanta,GA

Summary

Results-driven Tech Sales Representative, highly organized in managing end-to-end sales processes. Accomplished in meeting sales goals and innovating new ways to reach customers, highlight products and close sales. Articulate communicator with great relationship-building abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Content Editor and Data Analyst

Equinix
Atlanta, GA
10.2021 - Current
  • Excels in hybrid role as Content Editor and Data Analyst in technical solutions environment for portfolio of customers within global market.
  • Mentors team of 2 Analysts on account strategies, customer support, and best practices.
  • Successfully diversified and edited library of more than 90,000 content items.
  • Devised analyst strategy for 3 separate departments.
  • Managed data cases for 20-30 Enterprise-level accounts.
  • Liaise with cross-functional sales and customer success teams to resolve cases and respond to RFPs.

Account Executive

Majestic Home Loan
Ontario, CA
08.2018 - 10.2021
  • Built long-term relationships with clients and worked quickly to escalate and resolve customer issues.
  • Designed customer advocacy programs to increase brand loyalty and retain business.
  • Executed customer feedback analysis, negotiated with wholesale partners, implemented retention strategies, and generated metric reports for Department Manager.
  • Managed over 50 customer accounts in Metropolitan Atlanta area, with annual revenue exceeding $1.8MM
  • Boosted client relationships by 12% through strategic expansion of distribution into new markets in 2019.
  • Introduced cross-selling opportunities to customers through paid promotional contests with distribution partners, (securing month over month revenue increase of 26%).

Saas Sales (Part-Time)

Telenet
Athens, GA
07.2013 - 04.2018
  • Excelled in hybrid role as consultant in SaaS and hardware solutions for portfolio of customers (Dell, NetApp, HP, and Oracle).
  • Mentored team of 3 Recruitment Specialists on account strategies, customer support, and best practices.
  • Provided high touch customer experience by focusing on enablement, engagement, and retention strategies.
  • Acted as trusted advisor to drive product adoption and showcases evolving business value to secure renewals.
  • Facilitated quarterly business reviews (QBRs) to identify trends and provide personalized recommendations aligned with stakeholders' business objectives.
  • Controlled on-boarding, technical training, project management, and eliminating churn risk.
  • Voted to Fab Five All-star sales team from 2013-2018.
  • Fostered relationships with average of 35 Mid-market accounts.
  • Assisted with product training, renewals, and achieving net retention rate (NRR) of 124%.
  • Booked total of $1.2M annual recurring revenue (ARR).
  • Designed and optimized planning of successful marketing of product updates, acquiring 39% increase in up-sells.

Inside Sales Representative

AT&T Mobility
Hartwell, GA
06.2013 - 11.2015
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Set and exceeded inside sales goals by 30% establishing ambitious targets and motivating sales representatives.

Technical Inside Sales

Telenet
Athens, GA
04.2010 - 04.2013
  • Boosted monthly recurring revenue and growth on SaaS products with local SMB and Enterprise clients across Southeastern US.
  • Controlled full life cycle of sales process, (such as prospecting, sales presentations, handling objections, closing), and post sales follow-ups.
  • Leveraged business intelligence technology to incorporate analysis of demographics, cost, and competitive landscape into key operating and strategic decisions.
  • Achieved top 3 sales rep, outperforming over 100 team members by focusing on customer success, tailoring recruitment solutions to specific business requirements, and portfolio expansion, (earning 4 Employee Recognition Awards).
  • Accumulated total annual revenue of more than $200k, through marketing product updates and identifying cross-selling opportunities for SMB accounts.

Education

Bachelor of Arts - Business Administration

Liberty University
Lynchburg, VA
05.2023

General Splunk Course - Splunk Technology

Splunk Fundamental 101 (Enrolled)
Online
11.2022

Associate of Arts - Mass Communications

Emmanuel College
Franklin Springs, GA
05.2005

Skills

  • SaaS
  • Marketing
  • Team Leadership
  • Strategic Planning
  • Training
  • B2B
  • Consulting
  • Churn Mitigation
  • Business Intelligence
  • Customer Retention
  • Data Analysis
  • Project Management
  • Product Training
  • Onboarding
  • Customer Adoption

Tools Used

Qvidian (Proposal Automation Software)

RFPIO (Proposal Automation Software)

Salesforce

Power-BI

Microsoft Office

Smart Sheets

SAP

Certification

Director of Information Technology I ECS Monroe March 2018 – October 2021

Streamlined technology on-boarding and implementation processes for the organization and managed administration of business communication platforms. Developed and maintained relationships with Executive Leadership to achieve organizational goals. Promoted to Director of Information Technology after 6 months with the organization.


Board Member I Boys and Girls Club of Elberton October 2014 — August 2016

Managed club property and materials, along with meeting room preparation and hospitality. Welcomed guests at each meeting and introduced them to club members to leave them with a positive impression of the club.

Selected accomplishments include:

• Elected to board for 2 years

• Voted most valuable board member for 2 years

Affiliations

Black is Tech Annual Conference

Volunteer ( 2021 and 2022)

Attendee (2021 and 2022)

Timeline

Technical Content Editor and Data Analyst

Equinix
10.2021 - Current

Account Executive

Majestic Home Loan
08.2018 - 10.2021

Saas Sales (Part-Time)

Telenet
07.2013 - 04.2018

Inside Sales Representative

AT&T Mobility
06.2013 - 11.2015

Technical Inside Sales

Telenet
04.2010 - 04.2013

Bachelor of Arts - Business Administration

Liberty University

General Splunk Course - Splunk Technology

Splunk Fundamental 101 (Enrolled)

Associate of Arts - Mass Communications

Emmanuel College

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Sentell Stevens