Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

SENTHILKUMAR CHELLAIYYA

Canoga Park,USA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

SAP FSCD Techno Functional consultant - Employment authorized to work in the United States (GC-EAD)

Overview

19
19
years of professional experience

Work History

Manager

Capgemini
Woodland Hills, CA
07.2024 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Managed SAP FSCD support/development team and maintained client communication for status reporting and escalations.
  • Designed and prepared ABAP programs, as well as functional, RICEF, workflow, and design specifications.
  • Scheduled weekly and monthly status reporting meetings with clients and efficiently coordinated month-end financial accounting for PEC.
  • As a Service Delivery team member, I am actively involved in handling daily incidents, service requests, and business queries.
  • Active participation as Support Lead in 'SoH FSCD Migration'.
  • Developed custom mass activities as per customer requirements.
  • Developed Automation Tools for Inquiry Services, Transport Managements, and Functional Testing.
  • Streamlined the integration between Guidewire PolicyCenter, Billing Hub, and SAP FSCD using efficient methodologies.
  • Utilized SAP FSCD to process Master data and Receivable data, integrating seamlessly with policy processing systems through real-time MuleSoft integrations.
  • The batch processing is executed daily for cash processing, installments of pay plan items, dunning, payment lot posting and drafting, clearing, returns, clarification, refunds, statement processing, and collections processing.
  • Expert in utilizing HP Quality Center/ALM and Rally for defect management system.
  • Utilized change management tools to facilitate the movement of application changes across a multi-tiered environment.
  • Facilitated incident resolution and collaborated with other emit support teams to restore service to SAP systems following unplanned outages.
  • Ensured SLA adherence for all the tickets raised in SNOW, while ensuring the continuous improvement of the application and processes.

Manager

Accenture
Woodland Hills, USA
07.2017 - 06.2024
  • Successfully led the delivery of complex IT projects, ensuring on-time and within-budget completion
  • Collaborated with cross-functional teams to define project scope, objectives, and deliverables.
  • Implemented Agile methodologies, resulting in increased project efficiency and customer satisfaction
  • Conducted regular status meetings, providing updates to stakeholders, and addressing any issues promptly
  • Managed a team of 26 professionals, fostering a collaborative and high-performance work environment
  • Plan different infrastructure upgrades with 3rd party vendor - Which includes Database upgrades, OS and other upgrades.

Program/Project Management Lead

Anjana Software Inc
CA, USA
11.2011 - 07.2017
  • Oversaw the planning, execution, and closure of multiple projects within the insurance domain
  • Developed and maintained project plans, schedules, and budgets
  • Conducted risk assessments and implemented mitigation strategies to ensure project success
  • Collaborated with clients to gather requirements and provided regular project updates
  • Create a risk management plan to identify, analyze, monitor, and respond to risks associated with the project delivery and ensure to meet quality, timelines and stay on budget.

Senior Developer / Lead Developer

Anjana Software Solutions Pvt. Ltd
Chennai, India
02.2006 - 10.2011
  • Led a team of developers in the design and implementation of insurance software solutions
  • Worked closely with business analysts to understand client needs and translated them into technical requirements
  • Conducted code reviews and ensured adherence to coding standards.

Education

Bachelor of Engineering - Electrical and Electronics -

Anna University
Chennai, India
01.2005

Skills

  • Project Management
  • Agile
  • Scrum
  • Waterfall
  • IT Support
  • SDLC
  • COBOL
  • SAP R/3 - ABAP/4
  • JCL
  • VSAM
  • CICS
  • Database Management
  • SQL
  • Oracle
  • DB2
  • SAP HANA
  • File Manager
  • ABAP Debugger
  • Runtime Analysis & Performance tuning in ABAP/4
  • AWS
  • Azure
  • Application Support

Accomplishments

ITIL® v3 Certified

References

Available upon request

Timeline

Manager

Capgemini
07.2024 - Current

Manager

Accenture
07.2017 - 06.2024

Program/Project Management Lead

Anjana Software Inc
11.2011 - 07.2017

Senior Developer / Lead Developer

Anjana Software Solutions Pvt. Ltd
02.2006 - 10.2011

Bachelor of Engineering - Electrical and Electronics -

Anna University

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SENTHILKUMAR CHELLAIYYA