SENTHILKUMAR D SANKARAMOORTHY

Client : Morgan Stanley

• Managed a team of 80+ members, overseeing the delivery of customer service operations in Cybersecurity
• Designed and developed the monitoring framework for firewalls and proxies in Splunk
• Developed a Change prediction dashboard that helps to identify the changes responsible for causing an outage
• Designed a dashboard that showcases the Compliance metrics and KPI's
• Created an end-to-end automation of bulk provisioning tool that manages user's entitlements
• Developed Splunk Dashboards for Incident, Problem, Change and Capacity management
• Created knowledge articles for all the dashboards and made sure it's updated regularly by the team
• Developed and implemented service delivery strategies to improve customer service operations
• Established performance metrics to track and measure service delivery and customer satisfaction
• Developed and maintained service level agreements with customers
• Monitored customer service operations and provided feedback to senior management
• Trained and coached service delivery staff on customer service procedures and policies
• Monthly connect with customers to present the governance metrics for SLA's and KPI.

Client : Morgan Stanley

• Managed a team of 40+ members for an entitlements and reporting project
• Created a reporting framework that helps to identify the users with permanent access to high risk entitlements
• Designed the change management framework that helps to align the changes as per firm policies and requirements with automated approval workflow in ServiceNow
• Developed and implemented project management plans, including cost and resource estimates
• Utilized Agile methodology to increase productivity and ensure project goals are met
• Established effective communication protocols between project stakeholders to ensure collaboration and transparency
• Conducted regular team meetings to ensure the team was on track and discuss any potential risks or issues.

Client : Morgan Stanley

• Designed and implemented numerous mainframe applications to meet the needs of a wide range of clients
• Implemented major enhancements to legacy mainframe systems to improve reliability and performance
• Developed batch and online mainframe programs to manage financial data
• Developed utilities and programs to automate the transfer of data between mainframe and distributed systems
• Deployed a major mainframe system upgrade, ensuring successful implementation and user acceptance testing
• Troubleshot and resolved mainframe system issues quickly and efficiently
• Developed advanced mainframe programs to facilitate data analysis and reporting
• Maintained and updated existing mainframe applications to ensure optimal performance and compliance with standards
• Developed procedures for data backup and retrieval for mainframe systems.

Client : Bank of New York Mellon

• Monitoring the entire batch stream which has more than 1000 jobs and providing the fix if any job fails in production
• Designed a flow diagram for the entire critical path jobs
• Improved the performance of long running jobs to reduce CPU time.