Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Senthilkumar Selvaraju

New Jersey

Summary

Dynamic software engineering manager with a proven track record at UPS, excelling in project management and team leadership. Spearheaded the DataLake initiative, enhancing billing processes and achieving on-time delivery. Skilled in risk assessment and data analysis, driving significant improvements in operational efficiency and client satisfaction.

Overview

21
21
years of professional experience

Work History

Manager, Software Engineering

United Parcel Services, UPS
Parsippany
10.2024 - Current
  • Managing business-critical DataLake initiative for UPS Pricing Analyzer, overseeing 13-member team to deliver Revenue DataHub backend database.
  • Engaged in multiple RFPs addressing Google Pub/Sub, Data Lake, Alloy DB, and billing modernization initiatives.
  • Performed billing gap analysis involving bundled modifiers to enhance process efficiency.
  • Supervised six developers in Google Pub/Sub project, achieving on-time and budget-adherent goals for Nextgen Billing Scalability Bi-Hub.

Portfolio Manager

IBM USA
New Jersey
11.2019 - Current
  • Created and executed client Strategy leadership team regarding client satisfaction, growth, profitability, and continuous improvement.
  • Managed and driven service level agreement with Client Procurement team with IBM Leader ship team for Managed Service Deals.
  • Worked with IBM Solution Management team to come-up optimized staffing model for New growth project and Managed Service model.
  • Worked directly with Client to forecast upcoming labor needs and respond to immediate labor needs.
  • Translated the client needs to meet required Client Candidate Pool requirements and share with Talent Acquisition and/or Field offices.
  • Worked with IBM Architect team and Client principal architect team for Cloud enhancement with legacy application to speed up business to Market.
  • Worked as Business Analyst for Nextgen development project with Legacy app migration.

Delivery Manager

IBM India Pvt Ltd
Chennai
01.2019 - 10.2019
  • Managed project manager training sessions to address project management weaknesses and increase capacity to address the demands for maintenance & Development projects.
  • Project management, client/stakeholder management and team leadership in distributed environments involved in delivering complex business systems.
  • Conducted project risk assessments and project management consulting that identified and corrected significant problems on new Projects.
  • Work closely with Client directors, offshore IBM management team and onshore IBM Leadership team for resource allocation, future demand and skill plan required based on Client roadmap.

Lead Project Coordinator

IBM
New Jersey
08.2010 - 12.2018
  • Reviewed the business requirements / proposals prepared by the team and provide feedback or concurrence.
  • Identified potential risk in the project and guide the team to come up with the mitigation plan to reduce the impact of the risk.
  • Involved in client escalations for critical issues and work with the team to resolve them.
  • Technical consultant for Enterprise Billing Adjustment (EBA) mainframe application and maintaining the environment, ensuring the service level is maintained by UPS to their end customer.
  • Responsible for developing, supporting, and completing the EBA application business transactions from various interfaces during the Daily, weekly and Monthly batches.
  • Responsible for resolving critical production issues and EBA site user queries within the timeframe that adheres to the service level agreements.
  • Generated EBA application functionality and impact components reports that are shared with customer management teams to help prioritize the business decisions for data processing.
  • Analyze, code, and test business requirements and also enhance components that are critical for EBA application processing.
  • As a Subject Matter Expert role is to automate and optimize the existing EBA application process to improve the productivity and hence giving Value-add to the Client.

Project Leader

Inautix India Pvt Ltd
Chennai
09.2004 - 07.2010
  • Performing a lead role to guide, mentor, and co-ordinate with the peers to maintain the integrity of the product delivery.
  • Acting as a focal point of contact with the business users in gatherings requirements, estimates and sizing of the work deliverables.
  • Implemented multiple automation tool to reduce the CPU consumption and improve the revenue.
  • Translating Business requirement into technical equivalent.
  • Communicate with users to gather requirements and solve issues.
  • Designed, Coded and Implemented a new trade entry system called Universal trade Formatter (UTF).
  • Designed a new way trade processing called Lite processing which uses minimum CPU resource.
  • Provided technical support to the team in solving the production problems.
  • Handling multiple tasks involving design, coding, testing and implementation.

Education

Bachelor of Engineering -

University of Madras
India
06-2002

Skills

  • Project management
  • Team leadership
  • Trend analysis
  • Data analysis
  • Risk assessment

Accomplishments

  • Completed Mainframe modernization training with IBM
  • Completed Google Cloud Architecture Training
  • Completed Advisory Project Management badge with IBM
  • Completed Agile Methodology
  • Artificial Intelligence & Machine Learning certification in-progress

Timeline

Manager, Software Engineering

United Parcel Services, UPS
10.2024 - Current

Portfolio Manager

IBM USA
11.2019 - Current

Delivery Manager

IBM India Pvt Ltd
01.2019 - 10.2019

Lead Project Coordinator

IBM
08.2010 - 12.2018

Project Leader

Inautix India Pvt Ltd
09.2004 - 07.2010

Bachelor of Engineering -

University of Madras

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Senthilkumar Selvaraju