Sentoria Riggins
Summary
Knowledgeable and dedicated Professional with extensive experience in Business Administration & Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain personal satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Senior Client Consultant
Paylocity
06.2022 - Current
- Proactively identified potential risks and developed contingency plans to mitigate their impact on client projects, ensuring timely completion with minimal disruptions.
- Identified opportunities for upselling and cross-selling, contributing to increased revenue generation from existing clientele.
- Increased client satisfaction by effectively addressing and resolving concerns in a timely manner.
- Provided expert advice on industry trends, enabling clients to make informed decisions for their businesses.
- Contributed significantly towards achieving annual sales targets by consistently meeting or exceeding assigned personal quotas.
- Mentored junior consultants, enhancing their skills through guidance, feedback, and knowledge sharing sessions.
- Built strong relationships with key stakeholders, ensuring long-term client retention and loyalty.
National Sales Support Representative
Paylocity
05.2021 - 06.2022
- Increased sales revenue by developing and implementing targeted marketing strategies.
- Utilized CRM systems proficiently for tracking client interactions and managing essential sales information effectively.
- Conducted market research to stay informed of industry trends, ensuring competitive advantage for the company.
- Collaborated with the sales team to identify key growth opportunities and devise strategic action plans.
- Provided comprehensive product training to new sales team members, enhancing their ability to achieve targets effectively.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Accounts Payable Administrator
Jeunesse Global Holdings
11.2020 - 05.2021
- Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
- Reduced late payment fees by closely monitoring due dates and prioritizing payments.
- Executed payments to vendor accounts and completed payroll processing.
- Maintained accurate financial records with diligent data entry of invoices and expense reports.
- Facilitated timely approvals of invoices by proactively communicating with department managers regarding outstanding items awaiting approval or clarification.
- Ensured compliance with tax regulations by accurately coding 1099s for contractor payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Inspected account books and recorded transactions.
Sales Supervisor
Telaffects
11.2014 - 03.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Effectively coached team members to reach weekly and monthly sales goals.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
- Achieved top regional sales supervisor award, recognizing leadership in sales strategy and team development.
Education
MBA - Business Administration And Management
Florida Agricultural And Mechanical University
Tallahassee, FL04.2018
Skills
- Data-driven decision-making
- Coaching and Mentoring
- Innovation and Creativity
- Meeting deadlines
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Calm and Professional Under Pressure
- Team Collaboration
- Effective Communication
- Microsoft Office
- Analytical Thinking
- De-Escalation Techniques
- Policies and Procedures Adherence
- Customer Relationship Management (CRM)
Timeline
Senior Client Consultant
Paylocity
06.2022 - Current
National Sales Support Representative
Paylocity
05.2021 - 06.2022
Accounts Payable Administrator
Jeunesse Global Holdings
11.2020 - 05.2021
Sales Supervisor
Telaffects
11.2014 - 03.2020
MBA - Business Administration And Management
Florida Agricultural And Mechanical University