Summary
Overview
Work History
Education
Skills
VOLUNTEER EXPERIENCE
Languages
Timeline
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Senya Alegria

Concord,CA

Summary

Highly personable individual with a knack for connecting with people and delivering exceptional customer service. Strong communicator who excels in effectively conveying information and ideas. Team player with an open-minded approach, valuing collaboration and fostering a positive work environment. Known for problem-solving skills and the ability to think creatively to overcome challenges. Patient and attentive, ensuring that every task is completed with meticulous care. Organized and detail-oriented, adept at managing multiple responsibilities simultaneously.

Overview

8
8
years of professional experience

Work History

Sales Associate

Lis Cosmetics
07.2024 - Current
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions & engaged with customers to build rapport and loyalty.
  • Increased sales by offering advice & educating clients on current promotional offerings/products using persuasive selling tactics.

Relationship Banker

Bank of America
11.2022 - 07.2024
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.

Barista

Starbucks
11.2020 - 11.2022
  • Created wide variety of hot and cold drinks during shifts with consistently positive satisfaction scores.
  • Anticipated customer and store needs by evaluating environment and customers for cues
  • Recommended products based on solid understanding of individual customer needs and/or preferences.
  • Constantly expanded personal knowledge of coffee styles and varieties.

Team Member

Burger King
07.2019 - 11.2020
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Trained newly hired employees on routine tasks and customer service.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Teacher Assistant

El Monte Elementary
06.2016 - 08.2018
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teacher in preparing instructional materials, ensuring alignment with curriculum objectives. Areas include ....
  • Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
  • Adhered to classroom protocols to keep areas clean, neat, and organized.

Education

High School Diploma -

Concord High School
Concord, CA

Skills

  • People Person!
  • Excellent Customer Service
  • Strong Communicator
  • Team-Player & Open Minded
  • Problem Solver
  • Patient & Attentive
  • Organized

VOLUNTEER EXPERIENCE

El Monte Elementary CARES Program - Teacher Assistant

Concord, CA • 07/2015 - 08/2016


  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teacher in preparing instructional materials, ensuring alignment with curriculum objectives. Areas include homework, reading activities, STEM activities, nutrition education, cooking, and gardening.
  • Supported teacher in monitoring students during lunch periods, recess, field trips, and other non-instructional times to maintain safety and orderliness.
  • Adhered to classroom protocols to keep areas clean, neat, and organized.

Languages

English
Spanish

Timeline

Sales Associate

Lis Cosmetics
07.2024 - Current

Relationship Banker

Bank of America
11.2022 - 07.2024

Barista

Starbucks
11.2020 - 11.2022

Team Member

Burger King
07.2019 - 11.2020

Teacher Assistant

El Monte Elementary
06.2016 - 08.2018

High School Diploma -

Concord High School
Senya Alegria