Senya Azzu

• Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
• Monitored network performance and troubleshooted any issues that arose.
• Implemented security measures to protect data from unauthorized access or destruction.
• Installed software updates on servers, routers, firewalls, and other network devices.

Hanscom Airforce Base- Bedford Massachusetts • Maintained the network switches, routers, and WAPs • Supported users and troubleshoot problems • Monitored network using SolarWinds • Provided tier 2 support for LAN related issues while coordinating WAN troubleshooting efforts with the ISP. • Managed workload using ServiceNow Ticketing System • Configure and Troubleshoot WIFI devices using wireless controllers • On call rotation to attend incidents related to the network infrastructure

• Reviewed and analyzed corporate policies, procedures, and processes to identify potential risks.
• Assisted in developing risk management plans and strategies for various departments within the organization.
• Collaborated with other departments such as finance, accounting, IT. to ensure proper implementation of risk management initiatives.
• Maintained accurate records of all relevant information pertaining to risk assessment activities.
• Implemented and improved standards for patient and personnel safety, risk management and infection control.
• Strong communication skills (oral and written) as well as the ability to interact with team members, external vendors, various levels of management, internal clients with assorted levels of computer experience and great technical support skills.

· Adhered to the NIST Risk Management Framework (RMF) to support the A&A process, analyzed the development of supporting policies, procedures, and plans, designing, and implementing security controls, testing, and validating security controls, and analyzing and tracking corrective action plans.

• Configured, monitored and maintained network hardware, software and communication links.

· Troubleshoot problems related to network infrastructure and performance.

· Provided on-site assistance to end users pertaining to the installation, troubleshooting, and support of their computer applications and network devices

· Handled and monitored trouble tickets using a Remedy ticketing system, routed tickets, and participated in support bridges with on-call groups during outages