Seohyun (Alice) Kang
New York,NY
Summary
Highly organized and detail-oriented senior manager who double majored in statistics and economics. A driven achiever with great communication and time management skills that can be applied in both industrial and academic positions. Currently working in a growth-oriented, employee-centric company and on the path to achieving an MBA through Johns Hopkins Carey Business School in order to branch out and accumulate a wide range of business experience.
Overview
4
4
years of professional experience
Work History
Senior Customer Success Manager
S&P Global
01.2025 - Current
- Oversaw Capital Market key strategic investment banking import accounts including Barclays, HSBC, Deutsche Bank, UBS, and Bank of China, driving continuous service improvements to maximize product adoption and usage growth.
- Delivered tailored training sessions (virtual and on-site) for CIQ and CIQ Pro platforms based on user job functions; collaborated with the product management team to stay current on enhancements and shared valuable client feedback.
- Interpreted client business and market challenges and proactively addressed them by educating users on product features or facilitating connections with internal teams to support their goals.
Customer Success Manager
S&P Global
05.2023 - 12.2024
- Helped manage Capital Market key strategic investment banking accounts (Bank of America, Wells Fargo, Evercore, Houlihan Lokey, Stifel) by driving continuous service improvement with ultimate goal/focus of product adoption and usage growth.
- Provide CIQ and CIQ Pro platform, product functionality and new release training (on-site or virtually) specific to a user job function, communicate with product management team to master new product enhancements and relay client feedback on an ongoing basis.
- Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs.
Associate
S&P Global
01.2022 - 04.2023
- Completed 2700+ cases in CIQ and CIQ Pro Support within a year, achieved the most cases in all three ADP regions, completed most enhancement request for the product team.
- Achieved the Rising Star Aware issued by S&P Global Market Intelligence due to demonstration of high-quality of service, track record of building interdepartmental relationships that lead to continuous improvement and trustworthy performance on the assigned duties.
- Received the Golden Phone and Team Player Award 3+ times within ADP program determined by the formula that considers the most number of closed cases, the favorability survey score of the individual, returned surveys compared to team returned survey average.
Sales and Management Intern
Sherwin Williams Co
06.2021 - 08.2021
- Gained professional learning skills in sales, marketing/promotions, merchandising, customer relationship management, and business management.
- Worked with fellow Sales and Management Interns on a 10-week project about New Account Activation for customers and presented findings to district coordinators and managers for a high-rating score.
- Attended conferences, meetings, and trainings about how paint is made for customers with 100% accuracy in current everyday lives.
Education
MBA -
Johns Hopkins University
Baltimore, MD12.2025
Bachelor of Arts - Statistics and Economics
University of Virginia
Charlottesville, VA12.2021
Skills
- English (fluent) & Korean (native)
- Quick Learner & Listener
- Time Management & Data Analysis
- Strong Negotiator & Communicator
- Entrepreneurial & Creative
- Self Motivated & Leadership
Timeline
Senior Customer Success Manager
S&P Global
01.2025 - Current
Customer Success Manager
S&P Global
05.2023 - 12.2024
Associate
S&P Global
01.2022 - 04.2023
Sales and Management Intern
Sherwin Williams Co
06.2021 - 08.2021
MBA -
Johns Hopkins University
Bachelor of Arts - Statistics and Economics
University of Virginia
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