Seon Gilmore
New York,NY
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Appliances Connection
Brooklyn, NY
03.2022 - 03.2024
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Coordinated with other departments to ensure smooth inter-departmental communication.
Tier 2 Customer Service Representative
Radio Systems Corporation
Remote, USA
01.2021 - 12.2021
- Maintained accurate records of customer interactions using CRM software tools.
- Collaborated with other departments such as Sales or Technical Support when necessary to resolve complex customer requests.
- Conducted regular quality assurance checks on all calls handled by the team for accuracy.
- Utilized multiple communication channels to respond to customer inquiries in a timely manner.
Customer Service Representative
Conduent Business Services
Richmond, VA
07.2017 - 12.2020
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Representative
Teleperformance
Richmond, VA
05.2015 - 06.2017
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Childcare Assistant
Kimmys kids fdc
Jamaica, NY
09.2011 - 06.2014
- Provided safe, nurturing and stimulating environment for children.
- Assisted in meal preparation including preparing snacks and drinks.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
Education
GED -
Queens EOC
Jamaica, NY04.2013
Skills
- Credit Card Payment Processing
- Administrative Support
- Customer Service
- Report Generation
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Multitasking and Prioritization
- Process Optimization
- Business Development Understanding
- Operations Management
- Data Analytics
- Process Improvement
Timeline
Customer Service Supervisor
Appliances Connection
03.2022 - 03.2024
Tier 2 Customer Service Representative
Radio Systems Corporation
01.2021 - 12.2021
Customer Service Representative
Conduent Business Services
07.2017 - 12.2020
Customer Service Representative
Teleperformance
05.2015 - 06.2017
Childcare Assistant
Kimmys kids fdc
09.2011 - 06.2014
GED -
Queens EOC
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