Seon Harper
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Recreation Clerk
City And County Of Broomfield
08.2022 - Current
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
- Perform day to day clerical duties to support the Recreation Center.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Sell and prepare different fitness passes, handle walk in and phone registrations.
- Balance daily sales and complete corresponding paperwork
Area Director of Revenue Management
Crestline Hotels
12.2018 - 03.2020
- Analyzed financial performance of area by monitoring budgets and forecasts, reviewing financial statements and recommending appropriate actions.
- Created and managed execution of hotels business plans to drive RevPar results and maximize business opportunities.
- Perform weekly audits to reduce and control loss and meet strategy objectives.
- Conducted competitor analysis to highlight competitor strengths and weaknesses and forecast projected business.
- Prepared, calibrated and monitored hotels performance to maintain optimal rooms sold and consistently achieve daily targets.
- Delivered business strategy to improve operational quality and team efficiency.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Interacted well with Sr. Directors of Revenue Management and customers to build connections and nurture relationships.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Increased sales by $400,000 by establishing goals, overseeing performance and strategies.
- Worked directly with Director of Sales, and General Managers to brainstorm, discuss strategy and mitigate RevPar loss.
Corporate Director of Revenue Management
Sage Hospitality
03.2016 - 11.2018
- Support 6 to 8 hotels with pricing, analyzing, forecasting, marketing, sales, monitoring comp set, tracking performance utilizing STAR and Demand360
- Built and implemented performance strategy and standards that supported hotel philosophy.
- Collaborated with team members to maintain high productivity and performance metrics.
- Assisted with marketing strategy creation and initiatives to better promote hotels to market.
- Directed strategic planning and performance management.
- Strategized with the Sales department to ensure proper position and patterns of groups that makes the best sense for overall revenue
- Worked directly with Regional Managers, and Asset Managers to brainstorm, discuss strategy to mitigate end of month losses.
- Reduced operational risks while organizing data to forecast performance trends.
- Mitigated business risks by working closely with strategy team and implement necessary changes to the strategy.
- Implemented business strategies by executing market research and past hotel performances, increasing revenue and effectively targeting new markets.
Wholesale Account Manager
Boba Inc
12.2012 - 03.2016
- Retained existing customers and acquired 20 new wholesale customers through calls and tradeshows.
- Produced sales reports to monitor sales growth, aging and accounts receivable.
- Developed and executed business plans to maximize profitability and revenue.
- Used consumer insights and analyzed market conditions to develop effective sales and marketing strategies.
- Managed over 150 wholesale account setups and ongoing support.
- Addressed each customers' needs and wants to recommend suitable product options.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Supported customers continuously from sales process to product set-up and use.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Networked at events and by phone to expand business profits and revenues.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Coached customers' staff and demonstrated product use and maintenance.
Office Manager
Boba, Inc
01.2012 - 01.2013
- Responsible for all client communication, conflict resolution
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Arranged corporate and office conferences for company employees and guests.
- Ensures that proper procedures are followed to meet quality standards and maintain account profitability
Revenue Management Systems Support Analyst
Marriott International, Inc.
01.2007 - 01.2010
- Solved complex problems for senior leadership to execute correct system forecasting.
- Tracked prices, yields and other trends to correctly interpret impacts on budgets.
- Assisted Revenue Managers with choosing the correct programs for optimal results.
- Collaborated with other analysts to resolve system issues.
- Kept track of incorrect output results and escalate to programmers on a daily basis to find resolutions.
- Product tested new programs before releasing to the end user.
- Presented 'what if' scenarios in the new forecast systems to ensure optional output.
Education
No Degree - Sociology
Seneca College
Toronto, Canada1986
Skills
- Recreation Management
- Opening and Closing Procedures
- Membership Programs
- Cash Register Operations
- Customer Accounts Management
- Credit Card Payments
- Customer Needs Assessments
- POS Transactions
- Customer Experience
- Cancellation Processing
- Patron Service
Event Planning
Have a passion for planning events from design to execution. Have done several events for family and friend birthday parties. Specializing in children's parties.
Timeline
Recreation Clerk
City And County Of Broomfield
08.2022 - Current
Area Director of Revenue Management
Crestline Hotels
12.2018 - 03.2020
Corporate Director of Revenue Management
Sage Hospitality
03.2016 - 11.2018
Wholesale Account Manager
Boba Inc
12.2012 - 03.2016
Office Manager
Boba, Inc
01.2012 - 01.2013
Revenue Management Systems Support Analyst
Marriott International, Inc.
01.2007 - 01.2010
No Degree - Sociology
Seneca College
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