Summary
Overview
Work History
Education
Skills
References
Awards
Languages
References
Timeline
Generic

Seon LaGoudoue

Brooklyn,NY

Summary

I am currently seeking employment, and I would be most thankful if I were to be considered for any position for which I may be suitably qualified.

I've been working at sea for the past twelve (12) years, completing contracts that extended between 7 and 9 months, while acquiring numerous skills. This, coupled with the ability to adapt, learn fast, and complete given tasks in a timely manner, enables me to maintain a safe and pleasant work environment. I am a friendly professional with a strong understanding of the hospitality, food, and beverage industries, with extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering a positive customer experience through genuine hospitality. I have excellent references, and would be delighted to discuss any possible vacancies with you at your convenience.

Overview

12
12
years of professional experience

Work History

Lead Server

CARNIVAL CRUISE LINES
03.2018 - Current
  • Promote food and beverages as a means of increasing revenue.
  • Ensure a clean work environment and utensils.
  • Ensured all food orders were accurate and delivered promptly to guest tables.
  • Processed guest checks using POS system accurately.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Assisted with training new team members on proper table setting, menu knowledge, and customer service techniques.
  • Controlled costs by minimizing waste and maximizing table turns.
  • Verified accuracy of bills before presenting them to customers.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Conducted daily pre-shift meetings with my team to review specials, updates, or changes in policies, or procedures.
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Provided exceptional service to high volume of daily customers.
  • Worked with management to coordinate special functions and events.
  • Verified guest satisfaction with meals, and suggested additional items to increase revenue.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verify the legal drinking age before serving beer, wine, and liquor to comply with company policies.
  • Managed opening and closing duties to facilitate restaurant operations.

Galley Supervisor

CARNIVAL CRUISE LINES
03.2016 - 03.2018
  • Train and ensure that Galley Stewards are in compliance with regard to timekeeping, completion of tasks, and personal protective gear.
  • Order and issue supplies to the chefs.
  • Maintain galley equipment by performing routine checks, making work orders, and ensuring they are followed up.
  • Developed strategies to improve team performance and productivity.
  • Directed and supervised a team of 35 employees in daily operations.
  • Maintained accurate records of team members' performance, attendance, requests, and disciplinary actions.
  • Trained new employees on company policies and procedures.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Tracked progress on projects and provided timely feedback to my team and management.
  • Conducted daily meetings with team members to discuss upcoming tasks and project deadlines.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Galley Steward

CARNIVAL CRUISE LINES
Miami, FL
11.2013 - 03.2016
  • Cleaning of machines and equipment's using appropriate chemicals and Personal protective equipment's.
  • Adhered strictly to safety guidelines while working with dangerous chemicals or hazardous materials.
  • Cleaned work surfaces, utensils, and dishes after meal service.
  • Maintained a clean and sanitary galley environment by following health regulations.
  • Performed basic maintenance tasks on galley equipment as needed.
  • Set up buffets for passengers during special events or occasions.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Managed inventory of cleaning supplies, placing orders as needed to maintain stock levels.
  • Assisted in the setup and teardown of event spaces, ensuring timely readiness for functions.

Education

High School Diploma -

New Amsterdam Multilateral Secondary
Guyana
06-2011

High School Diploma -

Berbice Educational Institute
Guyana
06-2008

Skills

  • Point of sale
  • Order accuracy
  • Team management
  • Customer service
  • Inventory management
  • Revenue generation
  • Conflict resolution
  • Time management
  • Sanitation practices
  • Dining oversight
  • Quality control
  • Special dietary requirements
  • Resourceful and reliable
  • Flexible schedule
  • Operational efficiency
  • Willingness to learn
  • Positive and friendly attitude
  • Problem-solving
  • Teamwork and collaboration
  • Responsible and trustworthy
  • Crowd & Crisis Management

References

I have excellent references and would be delighted to discuss any possible vacancies with you at your convenience.

Awards

  • Berbice Educational Institute - Best Business student
  • New Amsterdam Multilateral Secondary - Best Mechanical Engineering student
  • Carnival Cruise Lines - Employee of the month

Languages

English
Professional

References

References available upon request.

Timeline

Lead Server

CARNIVAL CRUISE LINES
03.2018 - Current

Galley Supervisor

CARNIVAL CRUISE LINES
03.2016 - 03.2018

Galley Steward

CARNIVAL CRUISE LINES
11.2013 - 03.2016

High School Diploma -

New Amsterdam Multilateral Secondary

High School Diploma -

Berbice Educational Institute

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Seon LaGoudoue