Seon Ramcharan
88 25 153rd Street,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
Crane Worldwide Logistics
01.2022 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Negotiated with distributors to find quality products and best prices.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Domestic Logistics Specialist
Schlumberger Guyana Inc
01.2018 - 12.2021
- Coordinated incoming and outgoing shipments to maintain schedules.
- Built long-term relationships due to prompt and courteous service.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Achieved team goals by guiding employees in coordinating and deploying best practices.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Detected and resolved multifaceted issues related to business direction and operations.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Prepared timely rate estimates and strategic bid packages.
Operations Coordinator
Ramps Logistics
01.2016 - 12.2017
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Oversaw day-to-day operations of large teams across several sites.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
- Scheduled meetings for senior management team and booked conference rooms.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Negotiated with distributors to find quality products and best prices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Customs Broker
Banks DIH Limited
01.2010 - 12.2016
- Preparing & Processing Import and Export Declarations Clearing and Coordinating delivery of Import consignments Coordinating & executing export consignments
- Reviewed international and domestic invoices for air and ocean cargo shipments.
- Lawfully cleared merchandise through customs per client and government requirements.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Provided expert advice on Guyana laws, describing government requirements for transporting imported goods.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Maintained customer bond and power of attorney records in case of emergencies.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Coordinated with shipping and transport companies on behalf of clients.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Obtained necessary import and export licenses and permits for shipments.
- Advised customers on transportation options, types of carriers or shipping routes.
Customs Broker
Noble House Seafoods
01.2004 - 12.2009
- Lawfully cleared merchandise through customs per client and government requirements.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Provided expert advice on Guyana laws, describing government requirements for transporting imported goods.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Reviewed international and domestic invoices for air and ocean cargo shipments.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Coordinated with shipping and transport companies on behalf of clients.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Obtained necessary import and export licenses and permits for shipments.
- Advised customers on transportation options, types of carriers or shipping routes.
Education
CSEC -
St. Joseph’s High Secondary School
Guyana09.2003
Networking - Project Management
Certificate - Foundation Package
Global Technology
Guyana01.2003
Skills
- Operational Efficiency and Safety
- Team-Building Exercises
- Performance Monitoring and Evaluation
- Shipment Processing
- Hiring and Onboarding
- Complex Problem-Solving
Timeline
Operations Supervisor
Crane Worldwide Logistics
01.2022 - Current
Domestic Logistics Specialist
Schlumberger Guyana Inc
01.2018 - 12.2021
Operations Coordinator
Ramps Logistics
01.2016 - 12.2017
Customs Broker
Banks DIH Limited
01.2010 - 12.2016
Customs Broker
Noble House Seafoods
01.2004 - 12.2009
CSEC -
St. Joseph’s High Secondary School
Networking - Project Management
Certificate - Foundation Package
Global Technology
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