Seongsoo Kim
IT Support
Honolulu,HI
Summary
Friendly Help Desk Technician with 1 year quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Skilled IT Support with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Windows, Mac systems.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Reliable employee seeking IT Support position. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Tier 1
Veterinary Emergency Group
Honolulu, Hawaii
12.2021 - 05.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Patiently walked individuals through basic troubleshooting tasks.
- Provided on-call support for critical issues related to any issues.
Escape Room Technician
Breakout Waikiki
Honolulu, Hawaii
01.2020 - 05.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Created different environments for individual customers to meet satisfaction during visit.
Front of House, Customer Service
Kona Coffee Purveyors
Honolulu, Hawaii
01.2018 - 01.2020
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Education
High School Diploma -
Mckinley High School
Honolulu 05.2016 - 05.2020
Skills
Technical Support Triage
undefinedTimeline
IT Support Tier 1
Veterinary Emergency Group
12.2021 - 05.2022
Escape Room Technician
Breakout Waikiki
01.2020 - 05.2020
Front of House, Customer Service
Kona Coffee Purveyors
01.2018 - 01.2020
High School Diploma -
Mckinley High School
05.2016 - 05.2020
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