Motivated Student currently pursuing a degree in Business Management at Bryant University with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Proven track record of academic excellence, as evidenced by Dean's List honors and recognition as an ITA Academic Scholar and NEC Honor Roll recipient. Strong interest in gaining hands-on experience through internships in order to apply classroom knowledge to real-world scenarios and develop professional skills. Eager to learn and grow in a challenging and dynamic environment.
Work History
Student Intern
Amica Mutual Insurance Company
Lincoln, RI
05.2023 - 08.2023
Attended trainings and workshops to enhance insurance industry knowledge and professional skills
Conducted research and analysis related to insurance products, market trends, and competitor offerings
Seeking ways to apply new technologies to improve efficiency, productivity, and customer satisfaction
Support customer service representatives in addressing client inquiries, resolving issues, and providing exception service guided with empathy
Event Coordinator
Agawam Hunt
Rumford, RI
Successfully scheduled and managed 2 USTA National Tournaments with over 64 players each generating external revenue for club
Coordinated over 5 UTR Prize Money professional tournaments, generating over $35,000 in net revenue
Managed all communication channels and players for annual club championships
Arranged member lesson scheduling and managed all court time scheduling
Operated and managed in-house POS system.
Tennis Professional
Agawam Hunt
Rumford, RI
Head Tennis Professional in 2022
Organized and instructed tennis lessons, clinics, and events for group sizes ranging from 1-20, catering to all skill levels
Developed and delivered training programs for members, including camps that cater to different skill levels
Collaborated and acted as a communication liaison between the Golf and Food & Beverage departments to ensure seamless coordination of events and activities
Organized and implemented new athletic concepts into the Junior Development Program
Actively sought out new ways to enhance the member experience, such as by introducing new activities, events, and programs and by consistently evaluating and improving existing offerings
Maintained all club facilities to high quality standard.
Education
B.S. BA Management: Leadership Innovation -
Bryant University
Skills
Microsoft Suite
Time Management
Northstar – IoT
Willingness to learn
Leadership
Interpersonal Skills
Public Speaking
Collaboration
Attention to Detail
Awards
ITA Scholar Athlete
Bryant Dean's List
NEC Student Athlete: Honor Roll
Projects
Bryant IDEA: Project Winner 2021, The Bryant IDEA program is a course which teaches students about innovative process thinking and design. The program is designed to push students to use design thinking and teamwork to solve a real world business issue. Tackled the problem of athlete psychology associated with mental awareness about issues like depression and anxiety After analyzing market data using "Mintel Portal" we were able to conclude that efficient athletic scheduling, revolved around practice and game, can lower stress levels within athletes
Call Optimization Strategy for Amica, Conducted in-depth research and presented actionable insights to Amica employees and management on effective measures to reduce the rate of customer call backs and streamline outgoing calls from representatives. The initiative aimed at enhancing operational efficiency and improving overall customer satisfaction.
Cross-Departmental Collaboration on Workforce Benefits Analysis, Worked with a team of interns from various departments in researching and presenting recommendations to upper-level management on non-monetary benefits and attributes that hold significance for current and future workforce generations. The project focused on identifying elements beyond competitive salaries, highlighting key factors that resonate with job seekers and contribute to employee satisfaction and retention.