Seph Moody
Bremerton,WA
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mailroom Clerk
The UPS Store Inc.
01.2023 - Current
- Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Assisted customers in recovering lost mail by checking tracking numbers and searching mail room.
- Obtained receipts for registered and insured mail.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
- Entered change of address orders into computers by processing forwarding address stickers.
- Used portable electronic scanner to track parcels and record tracking progress.
- Operated security screening equipment to identify suspicious mail and potential security threats.
- Communicated postal laws and regulations to customers needing guidance.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Answered telephones, directed calls and took messages.
- Placed mail into appropriate PO boxes.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Assisted customers with completing change of address and mail hold forms.
- Troubleshot office equipment, computer hardware and software issues.
- Complete faxes
- print documents (pdf,docx,etc,)
- refill printers with paper toners cartridges, fix paper jams
- Notarize legal documents
Produce Stocker
Food Lion
10.2020 - 07.2021
- Faced products on shelves and displays to meet company policies.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Updated product labels to reflect accurate pricing.
- Replenished items to maintain stock availability.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Lifted materials of varied weights on regular basis.
- Greeted customers and retrieved requested products to drive satisfaction.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Promoted customer satisfaction with accurate product labeling and pricing.
- Increased efficiency by organizing storage spaces for easy access to incoming shipments.
- Upheld company policies regarding food safety, sanitation, and cleanliness within the produce department.
- Reduced waste by monitoring inventory levels and ordering appropriate quantities of produce.
- Boosted sales through attractive displays showcasing fresh fruits and vegetables.
Service Technician
Walmart
11.2019 - 10.2020
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Set up and operated mechanical and manual tools and equipment.
- Tested electronic components and computer controls with specialized devices.
- Tuned and adjusted electronic automotive equipment and entertainment systems.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
Lumber Sales Associate
The Home Depot Inc
05.2017 - 11.2019
- Operated forklifts to pick customer orders in bulk areas.
- Used jig, circular and table saws to cut lumber to requested sizes to fulfill customer requests.
- Facilitated inventory control by counting and organizing warehouse materials.
- Unloaded and removed lumber from delivery trucks to place boards on appropriate racks according to grade and size.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended merchandise to customers based on needs and preferences.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Prepared merchandise for purchase or rental.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
Maintenance/Cashier
White Castle
11.2013 - 02.2014
- Changed Oil in Deepfryer/Mopped entire store/Cleaned restrooms
- Took customers orders at register
- Prepared food for customers
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Maintenance Worker/Porter
Shinda Mgmt./Maggie Wiggins
12.2007 - 09.2012
- Responsible for keeping buildings cleaned
- Duties were sweeping and mopping the inside of the building /Kept the windows of the front entrance clean /Bagged and set trash out for sanitation to pick up /Snow removal in winter and landscaping in fall, spring and summer
- Painting and Plastering /Prepared apartment for renovation
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Collaborated with team members to assess equipment performance needs.
- Removed snow from sidewalks, driveways and parking areas.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
Senior Technician
Valvoline Instant Oil Change
06.2006 - 08.2007
- Performed Oil Changes on Sedans, Suv's, Diesel Trucks/ Performed radiator flushes and sometimes changed transmission fluid in automobiles
- Maintained the shop in a neat orderly manner/ Mop the shop at end of shift
- Billed out customers by (cash, check, credit card)
Education
No Degree - Information Technology
Olympic College
Bremerton, WA05.2025
ASE Certified Program Certificate for Automotive Service and Repair 10-Hour OSHA Training Course in Construction Safety and Health -
Apex Technical School
Manhattan, NY04.2006
Skills
- Workplace Safety
- Automated Mail Processing Proficiency
- Mail Delivery
- Retail Sales
- Strong Organization Skills
- Fee Collection
- Problem-Solving Skills
- Team Collaboration
- Service-Oriented
- Staff Development
- Postal Service and Product Expertise
- Mail Sorting
- Machine Operation
- Shipment Preparation
- Truck Loading
- Mail Handling
- Analytical and Critical Thinking
- CompTIA A Certification
- Technical Troubleshooting
- Decision-Making
- Startup and Shutdown Management
- Performance Monitoring and Optimization
- Problem-solving skills
- Package handling
- Scheduling Deliveries
- Maintaining equipment
- Production goal setting
- Courier Coordination
- Lifting Packages
- Loading and unloading
- Truck loading
- Deadline-oriented
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Customer Service
Certification
Comp Tia A++
Timeline
Mailroom Clerk
The UPS Store Inc.
01.2023 - Current
Produce Stocker
Food Lion
10.2020 - 07.2021
Service Technician
Walmart
11.2019 - 10.2020
Lumber Sales Associate
The Home Depot Inc
05.2017 - 11.2019
Maintenance/Cashier
White Castle
11.2013 - 02.2014
Maintenance Worker/Porter
Shinda Mgmt./Maggie Wiggins
12.2007 - 09.2012
Senior Technician
Valvoline Instant Oil Change
06.2006 - 08.2007
No Degree - Information Technology
Olympic College
ASE Certified Program Certificate for Automotive Service and Repair 10-Hour OSHA Training Course in Construction Safety and Health -
Apex Technical School
Comp Tia A++
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