Sephora Koudou
Houston,Texas
Summary
I’m originally from Ivory Coast. I came here with my family in 2007. I still speak French at home with my loved ones. I’m proven to enhance patient and customer satisfaction through exceptional service and patient care at Delta Airlines Global Services and Center for Behavioral Medicine. Skilled in problem solving and compassionate communication, consistently improved outcomes and streamlined processes. Demonstrated proficiency in critical thinking and safety precautions, contributing to team success and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PRN Nurse
Center for Behavioral Medicine
Kansas City, MO
02.2022 - 07.2023
- Improved patient care by swiftly assessing and addressing individual needs in a PRN nursing capacity.
- Monitored vital signs regularly; promptly alerted the appropriate healthcare professionals if any abnormalities were detected.
- Demonstrated clinical competency in wound care, IV therapy, catheterization, and other essential nursing skills.
- Provided comprehensive health assessments for patients across all age groups as part of their ongoing monitoring plans.
- Assisted physicians during examinations and procedures, maintaining a safe and supportive environment for patients.
- Educated patients about self-care management techniques such as nutrition guidance or therapeutic exercises for rehabilitation purposes.
- Continuously updated nursing knowledge by attending relevant workshops, conferences, and professional development opportunities.
- Promoted patient comfort by effectively managing pain levels through timely medication administration and non-pharmacological interventions.
- Enhanced patient satisfaction by providing compassionate, attentive care during each interaction.
PRN
Benton House of Tiffany Speings
Platte City, MO
06.2020 - 05.2021
- Established rapport with patients quickly, creating an open and trusting environment conducive to successful therapy outcomes.
- Increased client retention rates by consistently delivering high-quality care that fostered healing, personal growth, and resilience.
- Managed caseload efficiently while maintaining high-quality service delivery standards for each patient encounter.
- Improved patient outcomes by developing and implementing personalized therapy plans.
- Maintained current knowledge of industry trends and advancements, continually refining therapeutic techniques for improved patient care.
- Facilitated group therapy sessions, fostering a sense of community and peer support among participants.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for optimal patient results.
- Contributed to the continuous improvement of PRN Therapist services by providing constructive feedback and participating in professional development opportunities.
- Educated families on best practices for supporting their loved ones'' recovery journeys, promoting lasting positive change.
- Conducted thorough assessments to identify patients'' unique therapeutic needs and develop tailored interventions accordingly.
- Enhanced treatment effectiveness for patients with diverse needs through individualized care strategies.
- Developed creative therapeutic interventions that catered to individual learning styles and preferences for maximum engagement in treatment.
- Evaluated progress regularly through data-driven assessments to ensure appropriate adjustments were made to clients'' treatment plans as needed.
- Wrote reports on clients and maintained required paperwork.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Critically analyzed and interpreted reports related to opioid addiction, self-harm and psychosis across many healthcare domains.
- Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Trained in techniques such as hypnosis, stress reduction therapy and play therapy to improve outcomes.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Identified indications of mental deficiency, abnormal behavior, or maladjustment through direct observation.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
- Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
- Referred clients to other specialists, institutions or support services as necessary.
HMS HOST
Delta Airlines Global Services
Kansas City, MO
08.2021 - 02.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Teacher Supervisor
Boys & Girls Club Of Jefferson City
Jefferson City, MO
09.2019 - 03.2020
- Reduced disciplinary issues through the implementation of a comprehensive behavior management plan that includes clear expectations and consequences.
- Streamlined scheduling processes to maximize instructional time while minimizing teacher workload.
- Cultivated an inclusive learning environment by implementing differentiated instruction strategies for diverse learners within classrooms.
- Ensured compliance with state and federal regulations by maintaining accurate records, submitting timely reports, and adhering to all policies and procedures.
- Coordinated parent-teacher conferences, fostering strong relationships between families and educators in support of student success.
- Supported special education programs by collaborating with specialists to ensure individualized instruction for students with unique needs.
- Maintained a high level of professionalism by staying current on industry trends, attending conferences, and participating in ongoing professional development opportunities.
- Facilitated cross-curricular planning sessions among teachers, promoting interdisciplinary connections in lesson plans for more engaging learning experiences.
- Evaluated instructional materials and resources, selecting the most effective tools for enhancing teaching practices.
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Crew Member Cook
Freddy's Frozen Custard & Steakburgers
Platte City, MO
02.2018 - 08.2018
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
- Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
- Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
- Fostered strong relationships with customers, addressing their concerns professionally and providing prompt resolutions when needed.
- Operated grills, fryers and ovens to cook food items.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Trained and assisted new kitchen staff members.
- Cleaned and sanitized work areas, utensils and equipment.
- Monitored food temperatures to meet quality and safety standards.
- Followed company recipes and production standards to satisfy customers.
- Reduced customer waiting by batch cooking popular items during rush times.
- Communicated with management on food inventory stock to request order placement.
Education
Counseling Psychology - Psychology
Houston Baptist University
Houston, TXSpecialist In Psychology - Forensic Psychology
University of Missouri - Kansas City
Kansas City, MO08.2020
HighSchool Diploma -
Park Hill High School
Kansas City, MO05.2018
Skills
- Creative communication
- Telepathic Communication
- Verbal Communication Proficiency
- Communication Skills Training
- Team Communication Strategies
- Design Communication
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Compassionate
- Dementia and Alzheimer's knowledge
- Reliable team player
- Patient Care
- Patient relationship building
- Supporting personal needs
- Safety Precautions
Certification
*Insulin*
*MedTech*
Languages
French
Native or Bilingual
Timeline
PRN Nurse
Center for Behavioral Medicine
02.2022 - 07.2023
HMS HOST
Delta Airlines Global Services
08.2021 - 02.2022
PRN
Benton House of Tiffany Speings
06.2020 - 05.2021
Teacher Supervisor
Boys & Girls Club Of Jefferson City
09.2019 - 03.2020
Crew Member Cook
Freddy's Frozen Custard & Steakburgers
02.2018 - 08.2018
Counseling Psychology - Psychology
Houston Baptist University
Specialist In Psychology - Forensic Psychology
University of Missouri - Kansas City
HighSchool Diploma -
Park Hill High School