Sephora Sidibe Bamba
Office Assistant
Gaithersburg,MD
Summary
Hardworking Office Automation Clerk holding 15 years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills. Excellent team player with expertise.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Dedicated Care Health Services
02.2022 - Current
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Maintained staff directory and company policy handbook for the human resources department.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Received and sorted incoming mail and packages to record, dispatch or distribute to the correct recipient
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Maintained company handbook to outline policies and provide insights into company mission and values
- Received and sorted incoming mail and packages to record, dispatch or distribute to the correct recipient
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
Office Assistant
Somerset House Management Association
04.2015 - 05.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling a range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Verified the accuracy of business records by consistently updating customer information.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Arranged rapid office equipment repair and maintenance with vendors.
- Oversaw automated tracking and documentation of data, client correspondence, and office operations.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Monitored usage of [40] supplies and contacted vendors to place new orders for replenishment.
- Strategically distributed administrative tasks amongst 15 staff and provided guidance to promote performance.
- Produced high-quality communications for internal and external use
- Provided clerical support, addressing routine and special requirements
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Developed correspondence letters, memos, and emails
- Prepared meeting rooms and materials and recorded important information
- Interacted with customers by phone, email, or in-person to provide information
- Secured essential information and determined logistics to coordinate meetings and travel
- Verified the accuracy of business records by consistently updating customer information
- Managed data and correspondence to secure information across complex landscapes of organizational departments
- Arranged meetings and coordinated resources for use by attendees
- Interacted with customers by phone, email, or in-person to provide information.
Dental Hygienist/ Dental Assistant
Trevor Salmon DDS
06.2008 - 01.2015
- Educated patients on the importance of oral hygiene and demonstrated techniques for flossing, and brushing.
- Maintained accurate medical and dental records by documenting important patient data in Paterson Dental Software and Suzy Dental Software.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Improved and developed knowledge through continuing education courses and seminars.
- Exposed, developed, and mounted both intraoral and extraoral dental x-rays.
- Captured patients' dental radiographs and provided them to the dentist for interpretation and diagnosis.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- A designed dental report cards that explained patients' dental health status and treatment plans
- Capably performed prophylaxis in absence of periodontal disease or gingivitis
- Applied fluoride and dental sealants to protect patients' teeth from decay
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums
- Exposed, developed, and mounted both intraoral and extraoral dental x-rays
- Improved and developed knowledge through continuing education courses and seminars
Customer Service Representative
NEWBURY MORTGAGE AMERICA,LT
05.2005 - 04.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled over 70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Communicated with vendors regarding back order availability, future inventory, and special orders.
Education
Associate of Arts - General Studies
ACT College - Arlington
Arlington, VA06.2006
Skills
- Labor Relations
- Meeting Minutes
- Sales Plan Implementation
- Employee Training
- Mail Management
- Advanced MS Office Suite Knowledge
- Customer Service
- Data Entry Documentation
- Records Management Systems
- OSHA Compliance
- Risk Management
- Microsoft Office
- Administrative Support
- Coordination
References:
Available Upon Requested
Timeline
Administrative Assistant
Dedicated Care Health Services
02.2022 - Current
Office Assistant
Somerset House Management Association
04.2015 - 05.2022
Dental Hygienist/ Dental Assistant
Trevor Salmon DDS
06.2008 - 01.2015
Customer Service Representative
NEWBURY MORTGAGE AMERICA,LT
05.2005 - 04.2008
Associate of Arts - General Studies
ACT College - Arlington
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