SEPHORA THOMPSON
Green Valley,Arizona
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 20 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
19
19
years of professional experience
Work History
Medical Administrative Assistant
JB Cochran Inc.
01.2019 - 08.2024
- Provided timely financial data to assist managers in making informed decisions about business strategy and operations.
- Processed payments and documents such as invoices, journal entries, statements and credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses. Reconciled daily payments received and prepared and transferred deposits for smooth office finances.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding any adjustments and medical procedures to deliver exceptional customer experience.
- Maintained and updated patient records for accurate, current medical histories.
- Prepared patient charts by gathering and organizing medical records ahead of appointments. Maintained and updated patient records for accurate, current medical histories.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Placed new supply orders, managed inventory and restocked clerical space, pharmacy and exam rooms with adequate supply of supplies and medications in preparation for patients.
- Assisted medical staff with procedures such as IVs, Hyperbaric loading and unloading, and lab processes to facilitate patient care and satisfaction.
- Received and routed laboratory results to correct clinical staff members.
Front Office Coordinator / PT Tech
Santa Rita Out Patient Therapy
11.2017 - 10.2018
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high volume of incoming calls, directing them to appropriate departments.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Assisted patients with their exercises and modalities for physical therapy, using ultrasound, electro stimulation, and Intermittent Pneumatic Compression devices
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Supported office cleanliness and organization, creating welcoming environment for visitors.
Front Office Assistant
Dr. Brakel
11.2016 - 08.2017
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Streamlined administrative workflows by adopting new software tools and technologies.
- Obtained patient imaging pertinent to surgery evaluation
Front Office Coordinator
B. Joe Aday Orthodontics Exclusively
06.2010 - 09.2016
- Managed high volume of incoming calls, directing them to appropriate departments and scheduled appointments
- Facilitated smooth patient check-in and check-out process, minimizing wait times.
- Generated and maintained daily and monthly reports, and schedules
- Increased appointment adherence by implementing proactive reminder system.
- Obtained, scanned and entered panoramic films
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
Medical Assistant
Foxhall Podiatry Associates
05.2005 - 01.2010
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained patient information in EHR, answered phones, processed payments, verified insurance
- Obtained client medical history, medication information, symptoms, and allergies
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Scheduled surgeries, corresponded with doctors, called in prescriptions
- Performed X-rays and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Fit and dispensed medical equipment
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Regents and Horticulture Diplomas -
McKinley High School
Buffalo, NY06.1993
Skills
Patient care and confidentiality
HIPAA Compliance Knowledge
Patient Demographics
Workflow Coordination
Timeline
Medical Administrative Assistant
JB Cochran Inc.
01.2019 - 08.2024
Front Office Coordinator / PT Tech
Santa Rita Out Patient Therapy
11.2017 - 10.2018
Front Office Assistant
Dr. Brakel
11.2016 - 08.2017
Front Office Coordinator
B. Joe Aday Orthodontics Exclusively
06.2010 - 09.2016
Medical Assistant
Foxhall Podiatry Associates
05.2005 - 01.2010
Regents and Horticulture Diplomas -
McKinley High School
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