Sepora Zipporah Toa
Anchorage,AK
Summary
A hardworking and reliable individual, focused on going beyond to support my fellow colleagues and clients.
Trained in multiple areas, and offering top-notch customer service abilities.
The ability to adapt quickly and be a fast learner.
Motivated to continue to learn and grow as a devoted, determined, hard-working professional.
Overview
12
12
years of professional experience
Work History
Night Shift Front Desk
North Star Behavioral Hospital
08.2022 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Service Representative
Alaska Heart & Vascular Institute
01.2021 - 05.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Medicaid Travel Call Center Agent
Conduent Call Center
05.2020 - 01.2021
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
PCA / Front Desk
Hope Community Resources
11.2018 - 01.2020
- Continuously classified and filed records to keep the system efficient and all information organized. Managed incoming and outgoing mail and deliveries to support efficient office operations. Answered telephone calls to provide information, take messages and set up appointments. Wrote and distributed professional, error-free correspondence such as internal memos, email response and professional letters. Supported the work of office staff by providing skilled clerical assistance. Greeted every visitor with a friendly smile and an immediate offer to knowledgeable assistance. Managed the client’s daily living needs such as shopping, organizing medicines and transporting them to their medical appointments. Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common task. Advised client on proper self-care, personal hygiene and other important topics affecting their personal wellbeing. Cooked healthy, balanced meals and snacks to meet the individual clients dietary needs.
Ticket Agent
Swissport
09.2017 - 01.2018
- Collected admission tickets, verifying their accuracy and authenticity before allowing guest to enter the facility. Update accounts with customer’s current personal and purchasing information. Engaged with customers to understand and resolve issues and answer product questions. Greeted customers, repeated orders back to customer accurately, provided samples, and completed transactions.
Cashier
Value Village
08.2012 - 09.2017
- Consulted with customers to understand their desires and suggest the best products to meet their needs. Engaged customers and built connections using a positive, upbeat attitude. Stayed on top of policy changes and promotions, to better serve customers with current information. Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays. Helped management solve customer concerns with proactive approaches based on retail knowledge. Increased sales of target items by employing excellent upselling and communication skills. Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
Education
High School Diploma - undefined
East High School
Anchorage, AK05.2013
Skills
- Adapts quickly
- Fast Learner
- Progresses Growth
- First Aide Certified
- Enforced Safety Procedures
- Ambitious and Motivated
- Demonstrates a great work ethic
- Well Mannered
- Dependable and Very Trustworthy
- Great Customer Service
- Reliable
- Microsoft Skill
- Word
- Excel
- PowerPoint
- Outlook
- 55 WPM
- Keyboarding 10-Key
- Great Phone Etiquette
Timeline
Night Shift Front Desk
North Star Behavioral Hospital
08.2022 - 09.2024
Patient Service Representative
Alaska Heart & Vascular Institute
01.2021 - 05.2022
Medicaid Travel Call Center Agent
Conduent Call Center
05.2020 - 01.2021
PCA / Front Desk
Hope Community Resources
11.2018 - 01.2020
Ticket Agent
Swissport
09.2017 - 01.2018
Cashier
Value Village
08.2012 - 09.2017
High School Diploma - undefined
East High School
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