Summary
Overview
Work History
Education
Skills
Timeline
Generic

September Etsitty

Tempe,AZ

Summary

Dynamic Emergency Dispatcher with proven expertise at the Navajo Nation Police Department, excelling in crisis management and public safety. Enhanced emergency response efficiency through meticulous data tracking and effective communication. Skilled in computer-aided dispatching and known for exceptional situational awareness, ensuring timely assistance in high-pressure environments.

Dedicated 911 Dispatcher offering 2 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Emergency services and State/ Navajo Nation protocols.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Certified US Army Sergeant MEDEVAC flight operations and Emergency dispatcher offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Dynamic individual with hands-on experience in customer service, cashier, emergency services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Recent graduate with foundational knowledge in Nursing and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

23
23
years of professional experience

Work History

Caregiver, Special Needs

Home
07.2024 - 12.2025
  • Prepared meals and snacks and fed clients.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Offered support to assist with supervising special needs individuals in home.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained entire family's schedule and organized events.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Veteran Services Program Support Specialist

UNM Veteran Resource Center
08.2018 - 05.2024
  • Assisted Veterans with GI Bill benefits.
  • Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
  • Utilized microsoft and VA.Org to compose correspondence letters to explain current status of applications and request additional documentation.
  • Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
  • Developed and maintained strong relationships with community resources for successful referrals.

Emergency Dispatcher

Navajo Nation Police Department
08.2019 - 07.2021
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Optimized productivity to improve on-time emergency response and life support.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Answered calls from automatic routing system and took basic information from callers.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Followed established protocols for professional handling of emergency situations.
  • Monitored Police and Fire radios to provide assistance to responding personnel.

Flight Operations Specialist

US Army
01.2005 - 06.2018
  • Transmitted flight plans and arrival reports to flight and air traffic control centers.
  • Posted and interpreted weather reports and decoded sequence reports.
  • Compiled data and prepared aviation operations and aviation safety reports.
  • Supported operations by managing professional communications, tracking data and managing records.
  • Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
  • Adhered to safety procedures when managing logistics for pilot and ground crew.
  • Processed local and cross-country flight clearances and checked accuracy of flight plans.
  • Created and implemented filing and organization practices for documents, reports and calendars.
  • Maintained flight logs on incoming and outgoing flights and individual flights.
  • Maximized efficiency by training new employees on company procedures and best practices.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Used excellent customer service skills in addressing passengers' needs.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Answered passengers' questions about flight, aircraft and destination.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Advised passengers of flight regulations to maximize safety and security.
  • Offered personalized assistance to children, elderly and passengers with special needs.

Tax Preparer

Ellis Tanner
10.2004 - 01.2005
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Offered clients recommendations to reduce tax liabilities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Assessed client tax situations to determine best filing options.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Analyzed financial records to verify accuracy of tax returns.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Utilized tax software to prepare returns and meet deadlines.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Analyzed financial documents to accurately reflect client information on tax returns.

Customer Service Representative

Babies "R" Us
06.2003 - 10.2004
  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Sales Associate

Mervyn's Department Store
09.2002 - 07.2003
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Associate of Science - Nursing

University of New Mexico
Gallup, NM
07-2024

High School Diploma -

Window Rock High School
Fort Defiance, AZ
05-2002

Skills

  • Problem-solving
  • Medication administration
  • Feeding assistance
  • Cultural sensitivity
  • Team collaboration
  • Documentation and reporting
  • Emotional support
  • Patient mobility assistance
  • Time management
  • Individualized education plans
  • First aid and CPR
  • Clear communication
  • Adaptability and flexibility
  • Daily living assistance
  • Toileting assistance
  • Physical stamina
  • Multitasking and organization
  • Personal hygiene support
  • Active listening
  • Patient advocacy
  • Personal care assistance
  • Relationship building
  • Safety awareness
  • Therapeutic communication
  • Crisis intervention techniques
  • Routine development
  • Compassion and empathy
  • Stress management
  • Social skills development

Timeline

Caregiver, Special Needs

Home
07.2024 - 12.2025

Emergency Dispatcher

Navajo Nation Police Department
08.2019 - 07.2021

Veteran Services Program Support Specialist

UNM Veteran Resource Center
08.2018 - 05.2024

Flight Operations Specialist

US Army
01.2005 - 06.2018

Tax Preparer

Ellis Tanner
10.2004 - 01.2005

Customer Service Representative

Babies "R" Us
06.2003 - 10.2004

Sales Associate

Mervyn's Department Store
09.2002 - 07.2003

High School Diploma -

Window Rock High School

Associate of Science - Nursing

University of New Mexico
September Etsitty
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