September Garza
Saginaw,MI
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Health Care Customer Service Rep (Remote)
Morley Companies
Saginaw, MI
01.2022 - Current
- Provide feedback and information to coding and billing personnel to streamline accounting processes.
- Assist patients in understanding how insurance coverage works and calculated copays.
- Offer simple, clear explanations to help clients and families understand their insurance policies
- Communicate regularly with patients about billing issues, appointments and procedures.
Dietary Aide
The Oaks At Woodfield
Grand Blanc, MI
01.2019 - 12.2019
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
Roadside Assistance Agent
Morley
Saginaw, MI
08.2016 - 04.2017
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Retail associate
Charlotte Russe
Saginaw, MI
11.2015 - 08.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
Cashier
Burger King
Saginaw, MI
04.2015 - 02.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High school diploma -
Arthur Hill High School
Skills
- I have great communication skills I am really good with working in teams I can also multitask
- Work oriented and I'm really good when it comes to meeting new people and making them feel very welcomed into a place and comfortable
- Calm and Effective Under Pressure
Timeline
Health Care Customer Service Rep (Remote)
Morley Companies
01.2022 - Current
Dietary Aide
The Oaks At Woodfield
01.2019 - 12.2019
Roadside Assistance Agent
Morley
08.2016 - 04.2017
Retail associate
Charlotte Russe
11.2015 - 08.2016
Cashier
Burger King
04.2015 - 02.2016
High school diploma -
Arthur Hill High School
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