SEPTEMBER PARKER
New York,NY
Summary
Professional and knowledgeable experienced worker offering several years of experience in administrative support and customer service. Highly dependable, problem-solving, and communication skills. Resourceful and eager to contribute to team success. Handles multiple projects simultaneously with a high degree of accuracy with proven ability to quickly adapt. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles
03.2024 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
Personal Shopper
Foodkick
04.2019 - 09.2019
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Personal Shopper
Instacart
04.2018 - 03.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Customer Service Associate
Wholefoods
01.2016 - 04.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
E Commerce
Fairway
05.2013 - 01.2016
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Education
Associates Degree -
Monroe College
Bronx, NY06.2003
Skills
- Customer relations
- Telephone Reception
- Personalized support
- Delivery Management
- Verbal and Written Communication
- Effective Multitasking
- Compliance Requirements
- Title processing
- Empathy and patience
- Cash handling expertise
- Insurance Verification
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
03.2024 - Current
Personal Shopper
Foodkick
04.2019 - 09.2019
Personal Shopper
Instacart
04.2018 - 03.2019
Customer Service Associate
Wholefoods
01.2016 - 04.2018
E Commerce
Fairway
05.2013 - 01.2016
Associates Degree -
Monroe College
Similar Profiles
Jessica JimenezJessica Jimenez
Strategic Training and Development Specialist at Texas Department of Motor VehiclesStrategic Training and Development Specialist at Texas Department of Motor Vehicles
Yolanda HandfordYolanda Handford
Service Representative at Department of Motor VehiclesService Representative at Department of Motor Vehicles
Latrice PopeLatrice Pope
Motor Vehicle Field Representative at Department of Motor VehiclesMotor Vehicle Field Representative at Department of Motor Vehicles
Lakesha HolliwayLakesha Holliway
Legal Instruments Examiner at DC Department of Motor VehiclesLegal Instruments Examiner at DC Department of Motor Vehicles
Jacob ChangJacob Chang
Material Processing & Conservation Assistant at The City College of New YorkMaterial Processing & Conservation Assistant at The City College of New York