Summary
Overview
Work History
Education
Skills
Timeline
Generic

September Stockstill

Harahan,LA

Summary

Dedicated Airbnb Host with over 12 years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates space tours and answers questions regarding properties and neighborhoods, assessing and addressing individual needs of up to 20 guests concurrently. Manages portfolio of 7+ properties concurrently, overseeing maintenance, advertising and rentals. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through [Action] and [Action]. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Airbnb Host

SEPS STR
09.2013 - Current
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Developed a comprehensive house manual to provide clear instructions for guests during their stay.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Maintained high occupancy rates through effective marketing strategies on various online platforms.
  • Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
  • Ensured compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly.
  • Established positive relationships with neighbors and local businesses to promote goodwill within the community.
  • Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
  • Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
  • Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
  • Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
  • Administered operations to handle needs of more than 20 tenants across 7 property units.
  • Implemented successful strategies to increase customer satisfaction.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Fostered safe lodging environment with reliable and effective security services.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Spa Owner

Body Bistro Spa
11.2007 - Current
  • Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
  • Optimized appointment booking processes through the implementation of an easy-to-use online scheduling system.
  • Led regular team meetings to discuss goals, challenges, and successes, promoting open communication among staff members.
  • Monitored inventory levels closely to prevent stockouts or overstocking issues while minimizing waste from expired products.
  • Increased revenue by implementing effective marketing strategies and promotional campaigns.
  • Resolved client concerns promptly and professionally, ensuring their satisfaction with the spa experience and preserving a strong reputation within the industry.
  • Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
  • Streamlined spa service offerings to increase efficiency while maintaining high standards of quality.
  • Developed a loyal clientele through consistent high-quality services and attentive care.
  • Coordinated special events at the spa such as holiday promotions or wellness workshops which attracted new clients and increased overall revenue.
  • Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
  • Trained and motivated employees to perform daily business functions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Real Estate Developer

SEPS Properties LLC
09.2007 - Current
  • Secured financing for real estate projects by cultivating relationships with lenders and investors.
  • Coordinated with local municipalities to obtain necessary permits, facilitating smooth project execution.
  • Collaborated with leasing agents and advertising agencies to market vacant spaces.
  • Partnered with community stakeholders to address concerns and incorporate feedback into development plans.
  • Optimized property management systems to enhance tenant satisfaction and retention rates.
  • Performed accounting functions by tracking revenue and expenses for ongoing properties.
  • Coordinated bid and qualifications processes to select architects, professional consultants and contractors for projects.
  • Researched demographics of local homeowners to identify target consumers.
  • Developed schedules for projects and managed all processes to obtain jurisdictional permits and approvals.
  • Valued residential real estate investment opportunities to determine property values.
  • Performed feasibility analysis to evaluate potential development sites.
  • Used retention strategies to maintain high occupancy rates.
  • Performed site investigations to determine developmental requirements.
  • Managed lease negotiations for commercial tenants, securing long-term occupancy agreements that benefitted both parties.
  • Conducted comprehensive market research to identify profitable investment opportunities in emerging neighborhoods.
  • Oversaw marketing efforts for new properties, successfully attracting prospective tenants and buyers.
  • Increased property value by identifying and executing strategic improvements and renovations.
  • Performed regular property inspections to assess conditions and identify areas requiring maintenance or improvement.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.
  • Used computer software to design construction plans and perform calculations.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Scheduled utility service providers according to project timelines.
  • Collaborated with structural engineers to evaluate structural integrity of projects.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Led design and development of residential and commercial buildings.

Education

Associate of Applied Science - Architectural Drafting Technology

Delgado Community College
New Orleans, LA
12.2025

No Degree - Massage Therapy

Blue Cliff School of Massage Therapy
New Orleans, LA
02.1996

Skills

  • Strong Organization
  • Booking Management
  • Effective problem solving
  • Exceptional communication
  • Property Management
  • Interior design
  • Guest Relations
  • Local knowledge
  • Calendar scheduling
  • Maintenance Coordination
  • Cleaning Standards
  • Superb hospitality
  • Guest Relations Management
  • Customer Service
  • Decision-Making
  • Relationship Building
  • Operational Efficiency

Timeline

Airbnb Host

SEPS STR
09.2013 - Current

Spa Owner

Body Bistro Spa
11.2007 - Current

Real Estate Developer

SEPS Properties LLC
09.2007 - Current

Associate of Applied Science - Architectural Drafting Technology

Delgado Community College

No Degree - Massage Therapy

Blue Cliff School of Massage Therapy

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September Stockstill