Se Quan Lloyd

• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Utilize proprietary database to input customer information, schedule reservations, and answer questions.
• Greet customers in a courteous and professional manner. Quickly identify and solve customer problems.
• Balanced hotel accounts and resolved discrepancies.
• Performed nightly updates to room charges and rates.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
• Completed routine floor stripping, sealing and finishing.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Greet guests professionally and courteously to cultivate a welcoming guest atmosphere while maintaining
a safe environment. Respond quickly to incidents, assess situations for security concerns, and implement
critical problem-solving procedures. Prepare written reports as appropriate and communicate with
supervisors and coworkers in writing and in person.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
• Dusted picture frames and wall hangings with cloth.
• Responded to requests from patrons for linens and toiletries.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

• Worked with other team members to direct military aircraft traffic.
• Worked as an aircraft firefighter on carrier flight deck.
• Occasionally worked in admin environment when needed.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Cleaned and maintained kitchen equipment regularly.
• Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
• Prepared food items such as meats, poultry and fish for frying purposes.
• Grilled meats and seafood to customer specifications.