MS Office Word, Excel, Outlook, Powerpoint, Access
Sequena Youngblood
Sequena1988@icloud.com
Shreveport,LA
Summary
I am passionate about learning new things and growing my skill sets, which is why I constantly seek out new development opportunities.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
Federal Express
Shreveport, LA
01.2022 - 10.2022
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Assisted with new hire processing and existing training programs.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
Driver
One Call Medical Service
Shreveport , LA
04.2019 - 01.2022
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Obtained customer signatures to complete and process paperwork.
- Delivered goods and products to customer on time and in excellent condition.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Checked in with dispatch service and updated with current location.
- Delivered employees and materials to job sites daily.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Machine Operator
Frymaster
Shreveport , LA
02.2016 - 03.2019
- Manually set up machinery, lathes and grinders.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and operated various machine tools and jigs to produce precision parts.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained organized work area by cleaning and removing hazards.
- Adjusted machines to increase productivity for runs.
- Prepared reports and technical documentation of day-to-day production processes.
Customer Service Representative
Teleperformance
Shreveport , LA
01.2014 - 02.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cross-trained and backed up other customer service managers.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
- Communicated professionally with colleagues, freelancers and clients.
- Created and maintained detailed database to develop promotional sales.
- Delivered prompt service to prioritize customer needs.
Cashier Team Lead
Walmart
Mansfield , LA
02.2012 - 09.2013
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items and join reward programs.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Received and processed customer payments.
- Processed both cash and card purchases and returns.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customer questions and helped find specific items.
- Maintained stock to meet expected customer demand.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Diploma -
Pleasant Hill High School
Pleasant Hill, LA 08.2002 - 05.2006
Skills
Cash Handling
Client Service
Problem-Solving
Organization and Time Management
Teamwork and Collaboration
Dependable and Responsible
Critical Thinking
Technical Support
Employee Evaluation
Safety processes and procedures
Performance improvement
Staff education and training
Daily workflow improvement
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Google Drive Docs, Drive, Forms, Gmail, Sheets
Timeline
Team Leader
Federal Express
01.2022 - 10.2022
Driver
One Call Medical Service
04.2019 - 01.2022
Machine Operator
Frymaster
02.2016 - 03.2019
Customer Service Representative
Teleperformance
01.2014 - 02.2016
Cashier Team Lead
Walmart
02.2012 - 09.2013
Diploma -
Pleasant Hill High School
08.2002 - 05.2006