Sequenthia Williams
Atlanta,GA
Summary
Dedicated Optical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Assistant Manager Eyeglasses
America's Best Contact And Eyeglasses
02.2023 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
General Manager
America's Best Contact And Eyeglasses
06.2014 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Education
Bachelor of Science - Health Care Management
Clayton State University
Morrow, GA12.2013
Bachelor of Arts - Liberal Arts
Clayton State University
Morrow, GA12.2011
Skills
- Completed Leadership Training
- Financial Management
- Proven Customer Service Trained
- Confluence
- Staff Development
- Customer Service
- Verbal and Written Communication
- Financial Forecasting
- Manage Budgets
- Diversity Certified Trained
- Certified Optometric Technician I
- Certified Optometric Technician II
- NPS Certified
Additional Information
During my employment at America's Best Contacts and Eyeglasses from 2014 through 2023, I have held many positions before becoming the General Manager. I worked every position in the retail division of the company:
Receptionist
Optometric Technician
Contact Lens Associate
Assistant Manager Contact Lens
Optician
Assistant Manager Eyeglasses
General Manager
Timeline
Assistant Manager Eyeglasses
America's Best Contact And Eyeglasses
02.2023 - 06.2023
General Manager
America's Best Contact And Eyeglasses
06.2014 - 12.2023
Bachelor of Science - Health Care Management
Clayton State University
Bachelor of Arts - Liberal Arts
Clayton State University
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