Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sequia Shaw

Brandywine,MD

Summary

Knowledgeable and dedicated professional with 4 years of experience prioritizing multiple tasks requiring prompt solutions. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Offering excellent communication and good judgment. Consistent history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.

Overview

3
years of professional experience

Work History

Gaylord National Resort & Convention Center

Service Representative
11.2022 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 5,000 customers each day.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Determined customer needs by asking relevant questions and listening actively to responses.

Amazon

Driver
08.2022 - 12.2022

Job overview

  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Clearly communicated with dispatchers and customers to give updated information on estimated times of arrival and latest road conditions.

Southeast Group

Account Executive
04.2022 - 08.2022

Job overview

  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.

CAD Logistics

Delivery Driver
11.2021 - 08.2022

Job overview

  • Completed on-time deliveries by choosing best and most efficient routes
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Oversaw daily route covering 4 routes daily in southern Maryland -area retail stores.

Home Depot

Cashier Team Lead
10.2019 - 11.2021

Job overview

  • Provided positive first impressions to welcome existing, new and potential customers
  • Trained and developed new sales team associates in products, selling techniques, company procedures, cash register operation and cash handling
  • Developed strong rapport with customers and created positive impression of business
  • Directed team of 5 cashiers to maximize performance and deliver exceptional service to every customer.

Tropical Smoothie

Crew Lead
03.2018 - 10.2019

Job overview

  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Trained employees in time management and proper ways to complete job duties.

Education

Strayer University
Washington, DC

Bachelor of Arts from Business Administration
12.2024

Largo High School
Upper Marlboro, MD

High School Diploma
06.2017

Skills

  • Administrative support
  • Recordkeeping strengths
  • Quality Assurance
  • Team Management
  • Strong communication skills
  • Self-motivated professional
  • Time management
  • MS Office
  • Data Entry
  • Cash Transaction
  • Exceptional Customer Service
  • Planning And organization

Timeline

Service Representative

Gaylord National Resort & Convention Center
11.2022 - Current

Driver

Amazon
08.2022 - 12.2022

Account Executive

Southeast Group
04.2022 - 08.2022

Delivery Driver

CAD Logistics
11.2021 - 08.2022

Cashier Team Lead

Home Depot
10.2019 - 11.2021

Crew Lead

Tropical Smoothie
03.2018 - 10.2019

Strayer University

Bachelor of Arts from Business Administration

Largo High School

High School Diploma
Sequia Shaw