SEQUILA WILLIAMS
Peoria,AZ
Summary
Motivated Senior Patient Account Specialist offering 20 plus years in a healthcare setting and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
22
22
years of professional experience
Work History
Patient Account Representative
Midwestern University Multispecialty Clinic
11.2014 - Current
- Managed over 50 customer calls per day
- Proactively identified scheduling issues and developed quick solutions to promote efficiency
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Stayed calm under pressure and successfully dealt with difficult situations
- Obtained patient's insurance information and determined eligibility
- Trained new staff phone etiquette and other office duties.
- Processed referral requests from patients, doctors and other health care professionals
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Prepared and balanced clinic daily bank deposits for management
- Researched and resolved billing discrepancies to enable accurate billing
- Posted and adjusted payments from insurance companies.
- Initiated and created processes for front office and scheduling workflows
- Maintained office inventory and organized supplies for efficiency and expected needs
Dental patient account representative
AJILON STAFFING, Midwestern University Dental Clinic
07.2014 - 11.2014
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed over 50 customer calls per day..
- Completed new patient registrations in software to create accurate and comprehensive records.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Proven ability to learn quickly and adapt to new situations
Front End Lead
SOUTHWEST SPINE & SPORTS SPECIALISTS
09.2011 - 07.2014
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Managed over 50 customer calls per day.
- Managed office bookkeeping with insurance billing and patient payments.
- Trained new employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front office
NO APPOINTMENT MD URGENT CARE
08.2009 - 01.2011
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled cash transactions and maintained payments records accurately.
Surgery Scheduling Coordinator
ARROWHEAD GASTROENTEROLOGIST SPECIALISTS
09.2008 - 09.2009
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Front Office Team Lead
WOMENS HEALTH SPECIALISTS
01.2001 - 01.2008
- Provided women's health, family planning, disease prevention, pregnancy options, and educational services
- Responded to 60 telephone/email inquiries daily
- Managed services to 90 patients daily
- Assisted with insurance billing
- Administered ultrasounds
- Helped vulnerable individuals navigate complex healthcare system.
- Explained required eligibility applications to patients and helped complete applications for services.
- Prepared and balanced clinic daily bank deposits for management.
- Delivered deposits to the bank or designated drop location.
Education
General Education
Butte College
AA Degree in Health Information Technology - Applied Science
DeVry University
Downers Grove, IL12.2023
Skills
- CERTIFICATIONS:
- Dental Front Office Certificate
- COMPUTERS:
- Microsoft Word, Excel, PowerPoint, Outlook, Prime Clinical, Mars, Dentrix, Allscripts EHR, Allscripts PM
- Excellent Judgment
- Bookkeeping Procedures
- Administrative Support
- HIPAA Understanding
- Pleasant Telephone Demeanor
- Medical Billing
- Medical Terminology
- Team Collaboration
Timeline
Patient Account Representative
Midwestern University Multispecialty Clinic
11.2014 - Current
Dental patient account representative
AJILON STAFFING, Midwestern University Dental Clinic
07.2014 - 11.2014
Front End Lead
SOUTHWEST SPINE & SPORTS SPECIALISTS
09.2011 - 07.2014
Front office
NO APPOINTMENT MD URGENT CARE
08.2009 - 01.2011
Surgery Scheduling Coordinator
ARROWHEAD GASTROENTEROLOGIST SPECIALISTS
09.2008 - 09.2009
Front Office Team Lead
WOMENS HEALTH SPECIALISTS
01.2001 - 01.2008
General Education
Butte College
AA Degree in Health Information Technology - Applied Science
DeVry University
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