Sequilia Stevens
9875 High Meadow Dr,MI
Summary
Dynamic retail and customer service professional with a proven track record at companies like Walmart, enhancing sales through expert planogram design and exceptional interpersonal communications. Excelled in fast-paced environments, demonstrating hospitality service expertise and emergency response skills, significantly improving customer satisfaction and team efficiency. Skilled in guest services and schedule management, consistently exceeding performance goals. Energetic and hardworking Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
14
14
years of professional experience
Work History
Planogram Team Member
Meijer
Canton, MI
08.2023 - Current
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Improved product placement efficiency by executing planograms and ensuring proper merchandise presentation.
- Conducted regular audits of planogram compliance, identifying areas for improvement and implementing corrective actions when necessary.
- Increased customer satisfaction by quickly responding to inquiries about product availability or location within the store layout.
- Collaborated with team members to complete planogram resets and revisions in a timely manner, contributing to overall productivity.
- Maximized efficiency during major store resets by coordinating with other team members to establish clear timelines and task assignments.
- Sustained effective communication with supervisors regarding progress updates, challenges faced during projects, and potential solutions for improved performance.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Contributed to a positive workplace culture by fostering open communication, offering constructive feedback, and celebrating team successes.
Flight Attendant
Spirit Airlines Inc.
Fort Lauderdale, FL
04.2023 - 03.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
Customer Service Cashier
Walmart
Canton, MI
09.2014 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store, and learning different positions.
- Enhanced store security by identifying and reporting suspicious activities.
Team Member
Marshalls TJX Companies
Canton, MI
05.2010 - 09.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Enhanced store security measures, reducing incidents of theft and loss.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Associate Degree - Liberal Arts
Washtenaw Community College
Ann Arbor, MI03.2018
Skills
Retail sales professional
Planogram design
Reliable and punctual
Company policy adherence
Hospitality service expertise
Infant AED and CPR
Interpersonal communications
Public speaking
Verbal and written communication
Emergency Response
Sales expertise
Schedule Management
Guest services
Timeline
Planogram Team Member
Meijer
08.2023 - Current
Flight Attendant
Spirit Airlines Inc.
04.2023 - 03.2024
Customer Service Cashier
Walmart
09.2014 - 04.2022
Team Member
Marshalls TJX Companies
05.2010 - 09.2014
Associate Degree - Liberal Arts
Washtenaw Community College