SEQUILLE FRANKLIN
Prosper,TX
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Telemarketing Membership Agent
AAA Texas
10.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Solutions Specialist
Verizon
01.2021 - Current
- Implemented effective problem-solving techniques, resulting in measurable improvements in service quality.
- Spearheaded cross-functional projects, driving innovation and fostering collaboration. Implemented efficient workflows, resulting in substantial productivity gains.
- Pioneered cutting-edge solutions, enhancing customer experience and driving substantial service improvements for Verizon’s clientele.
- Optimized operational processes, leading to significant efficiency gains and measurable improvements in team performance metrics.
Mobile Expert
Sprint/T-Mobile
01.2019 - 01.2021
- Resolved device and account issues with empathy, achieving top seller status nationally twice.
- Matched customer needs with products through personalized questions, ensuring high satisfaction.
- Handled financial operations accurately, including cash registers, credit machines, and deposits.
- Maintained ongoing training in sales, customer service, and new products, consistently meeting goals.
Naval Recruit (Intelligence Specialist)
United States Navy
04.2016 - 05.2016
- Basic training. Ability to follow up and follow through with a variety of tasks and handle multiple priorities effectively. Able to set and accomplish goals and work as a member of a team.
Customer Service Rep
Advanced Call Center Technologies
01.2015 - 01.2016
- Handled inbound calls for billing, payments, cancelations, and product inquiries ensuring customer satisfaction.
- Documented and reported call trends to supervisors, aiding in process improvements.
- Accurately entered call data, maintaining detailed logs and shift reports.
- Resolved customer issues efficiently, escalating when necessary for swift resolution.
- Monitored and coached agents in real-time, enhancing call quality and service standards.
Education
Bachelor - Sociology
Kansas State University
Manhattan, KS01.2021
Skills
- Customer Service
- Account Management
- Problem Solving
- Sales
- Training
- Rapport Building
Timeline
Telemarketing Membership Agent
AAA Texas
10.2024 - Current
Solutions Specialist
Verizon
01.2021 - Current
Mobile Expert
Sprint/T-Mobile
01.2019 - 01.2021
Naval Recruit (Intelligence Specialist)
United States Navy
04.2016 - 05.2016
Customer Service Rep
Advanced Call Center Technologies
01.2015 - 01.2016
Bachelor - Sociology
Kansas State University
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