Sequita Satcher
Covington,GA
Summary
Proven Administrative Staff Assistant at Georgia State University, adept in office administration and verbal communication. Excelled in streamlining processes, enhancing customer relationships, and driving revenue growth at Alacrity Solution. Demonstrated workplace safety and file organization expertise, achieving high customer satisfaction and operational efficiency.
Experienced with managing office operations and supporting executive teams. Utilizes strong organizational and communication skills to facilitate smooth and efficient workflows. Track record of adapting to dynamic environments and ensuring timely task completion.
Overview
9
9
years of professional experience
Work History
Administrative Staff Assistant
Georgia State University
11.2023 - Current
- Streamlined administrative processes by implementing new organization and filing systems.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Prepared comprehensive meeting materials including agendas, minutes templates, presentation slideshows, handouts for attendees—all contributing towards well-organized gatherings.
Driver
Lyft Atlanta
03.2016 - Current
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Auto Customer Services Representative
Alacrity Solution
08.2019 - 07.2021
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
No Degree - Business Administration And Management
Georgia Piedmont Technical College
Clarkston, GAHigh School Diploma -
Central High School
Hayneville, AL06-1992
Skills
- Workplace Safety
- Verbal Communication
- File Organization
- Office Administration
Timeline
Administrative Staff Assistant
Georgia State University
11.2023 - Current
Auto Customer Services Representative
Alacrity Solution
08.2019 - 07.2021
Driver
Lyft Atlanta
03.2016 - Current
No Degree - Business Administration And Management
Georgia Piedmont Technical College
High School Diploma -
Central High School
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