Sequoia Aguirre
Silver City,NM
Summary
Proven expertise in reception management and customer service, demonstrated through a track record of enhancing customer satisfaction at WNM Communications. Skilled in document scanning and digitization, with a commitment to healthcare ethics. Achieved significant improvements in workflow efficiency and patient relationship building, leveraging strong interpersonal skills and medical terminology knowledge. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
WNM Communications
02.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Radiologist Technologist Assistant
South West Bone And Joints
05.2022 - 01.2023
- Adapted quickly to new technologies, integrating them into daily practice while educating colleagues about their benefits and applications
- Enhanced patient comfort by effectively explaining procedures and answering questions related to radiologic exams.
- Assisted the patients needs and concerns
Receptionist Administrator
Enchantment Realty
04.2019 - 03.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
High School Diploma -
Western New Mexico University
Silver City, NMSkills
- Reception Management
- Payment Collection
- Document scanning and digitization
- Customer Service
- Phone and Email Etiquette
- Data Entry
- Documentation and Recordkeeping
- Patient relationship building
- Supporting personal needs
- Healthcare ethics
- Medical terminology knowledge
Timeline
Receptionist Administrator
WNM Communications
02.2023 - Current
Radiologist Technologist Assistant
South West Bone And Joints
05.2022 - 01.2023
Receptionist Administrator
Enchantment Realty
04.2019 - 03.2022
High School Diploma -
Western New Mexico University
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