Sequoia Gomez
North Las Vegas
Summary
My name is Sequoia Gomez, and I am an enthusiastic Legal Assistant. I joined this field as I believe I can help others get through tough situations, and be a voice for those who don’t have one or feel as though they don’t.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Intermountain Healthcare
06.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Utilizes IDX for scheduling.
- Utilizes TouchWorks and Phreesia for Check-in
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone, and through email.
- Fields at like 50 phone calls daily
Patient Contact Center Representative
Neighborhood Health Center
04.2018 - 06.2021
- Warmly greets patients in office and via telephone
- Fields over 200 phone calls daily
- Answers phone calls and routes to the appropriate department or employee
- Utilizes Athena EHR for scheduling
- Protects patients' rights at all times and upholds HIPAA standards
- Promotes strong communication between front and back-office medical assistants
- Assist with typing, proofreading, and generating policies and workflows as needed
Front Office Representative
Culinary Health Center
05.2017 - 04.2018
- Warmly greets patients in office and via telephone
- Fields over 200 phone calls daily
- Answers phone calls and routes to the appropriate department or employee
- Utilizes Athena EHR for scheduling
- Protects patients' rights at all times and upholds HIPAA standards
- Promotes strong communication between front and back-office medical assistants
- Assist with typing, proofreading, and generating policies and workflows as needed
Education
Legal Assistant
Northwest Career College
Las Vegas, NV12.2024
Medical Administrative Assisting
Northwest Career College
Las Vegas, NV03.2017
High School Diploma -
Yucaipa High School
Yucaipa, CA05.2011
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Interoffice Memorandum
- Legal Correspondence
- Legal Citations
Certification
- CPR Certified
- AED Certification
- Certified Medical Administrative Assistance
- Certified Legal Assistant
Timeline
Patient Service Representative
Intermountain Healthcare
06.2021 - Current
Patient Contact Center Representative
Neighborhood Health Center
04.2018 - 06.2021
Front Office Representative
Culinary Health Center
05.2017 - 04.2018
Legal Assistant
Northwest Career College
Medical Administrative Assisting
Northwest Career College
High School Diploma -
Yucaipa High School
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