Sequoia Green
Baltimore,MD
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
16
16
years of professional experience
Work History
Customer Care Processor
Medstar Home Health Care, LLC
10.2019 - Current
- Contributes to the achievement and established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
- Complies with governmental and accreditation regulations
- Complete the triaging of incoming documents by accurately assigning referrals and processing additional paperwork by utilizing the OnBase and HomeCare HomeBase programs on a daily basis in a timely manner without errors
- Maintains effective working relationships with other departments and participated in multi-disciplinary quality and service improvement teams
- Participates in meetings and on committees and represents the department and agency in community outreach efforts
- Enhances growth and development and enriches personal knowledge and skill through participation in educational programs and affiliations
- Maintains working knowledge of and uses various techniques and applications to complete the home care referral process such as OnBase and HomeCare HomeBase
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner..
- Implemented feedback from quality assurance evaluations to enhance customer interactions and service delivery.
Patient and Financial Services Coordinator
Johns Hopkins University
08.2017 - 10.2019
- Schedule patients for procedures
- Prepare surgery posting sheets
- Obtain pre-certifications as required by patients' health insurance
- Fax requested documentation to health insurance company
- Schedule peer to peer communication when necessary
- Obtain facility referrals when necessary
- Cancel procedures when not approved by insurance company.
Executive Assistant/Operations Supervisor
University of Maryland Faculty Physicians Inc
09.2012 - 07.2017
- Schedule appointments for satellite office
- Verify insurance
- Coordinate/Schedule inmate clinic
- Designate lists to employees for patients to be called to reschedule/cancel appointments
- Check in and out patients
- Answer calls, emails and faxes for executive staff
- Point of Contact for Satellite Offices
- Customer Service Specialist trained to diffuse conflicts and seek win/win solutions
- Manage the Executive's calendar and schedule appointments as required
- Utilize discretion and judgment and screen incoming calls and correspondence
- Manage and organize schedules for executive and customer visitors
- Coordinate company programs, events, meetings, or conferences
- Prepare correspondence
- Assist with special projects
- Monitors records database
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Customer Service Officer
Select Eye Care
06.2011 - 07.2012
- Provide administrative and business support to the members of the executive management team
- Negotiated conflict resolution with patients
- Improved office efficiency by implementing color-coded filing system and introducing additional time saving measures for colleagues
- Enhanced communication between departments and management team, fostering a sense of teamwork and collaboration.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
Assistant
Children's Eye Care and Family Eye Care
06.2010 - 06.2011
- Responsible for assisting patients
- Managed calendar for visits from vendors/patients
- Served as an Ophthalmic Technician as needed.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks/projects.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
Customer Service
Kre8ing Your Ideas
09.2007 - 07.2010
- Handled accounts payable and receivable, prepared bank deposits, controlled inventory, and maintained equipment and technology
- Planned and coordinated PR initiatives, business development events, partner retreats, holiday parties and staff development.
Store Manager
Urban Knowledge Bookstore
02.2010 - 05.2010
- Supervised and coached staff
- Supported a high results oriented team through culture building and structured operations
- Assist the store with various duties, including data input, recruiting and new hire orientation.
Education
B.S. in Management Science -
Coppin State University
Baltimore, MD05.2008
Skills
- Customer Service
- Conflict Resolution
- EPIC
- NextGen
- Epic Superuser
- IDX
- NextGen
- Proficient in Word, PowerPoint, Excel
- Reconciling of Daily Business Transactions
- Scheduling
- Time Management
- Data Entry and File Transfers
- Multitasking and Organizing
- Reports Analysis
- Project Design
- Interpersonal Communication
Administrative Profile
Background in organizational logistics/business degree. Professional and customer oriented etiquette.
Work Authorization
Authorized to work in the US for any employer
Personal Information
Title: Customer Care Processor
Timeline
Customer Care Processor
Medstar Home Health Care, LLC
10.2019 - Current
Patient and Financial Services Coordinator
Johns Hopkins University
08.2017 - 10.2019
Executive Assistant/Operations Supervisor
University of Maryland Faculty Physicians Inc
09.2012 - 07.2017
Customer Service Officer
Select Eye Care
06.2011 - 07.2012
Assistant
Children's Eye Care and Family Eye Care
06.2010 - 06.2011
Store Manager
Urban Knowledge Bookstore
02.2010 - 05.2010
Customer Service
Kre8ing Your Ideas
09.2007 - 07.2010
B.S. in Management Science -
Coppin State University
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