Sequoia Green
Summary
Dynamic professional with a proven track record at Lowe's, excelling in customer service and team management. Skilled in leveraging computer proficiency and problem-solving abilities to enhance customer satisfaction and streamline operations. Demonstrated success in mentoring teams and managing complex transactions, significantly contributing to positive work environments and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Associate Team Leader
Lowe's
06.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
- Handled complex transactions efficiently, ensuring accuracy and timely completion of tasks.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
- Coordinated schedules within the team to ensure adequate coverage during peak hours or high-volume periods.
- Mentored new associates, fostering a supportive work environment and strong team dynamics.
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
- Responded to customer requests for products, services, and company information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Contributed to creating a positive company culture through active participation in team meetings and events.
Receptionist
Jenuine Jeans Nails
04.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Collected cash, card, gift card and discount voucher payments, processed transactions and updated relevant records.
Order Fulfillment Associate
Kroger
06.2019 - 03.2020
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Prepared and checked outbound shipments for accuracy.
Education
High School Diploma -
Fluvanna County High School
Palmyra, VA05-2020
Skills
- Team Management
- Delegation and Supervision
- Customer Service
- Problem-solving abilities
- Call center experience
- Computer Proficiency
- Data Entry
- Product Knowledge
- Money handling abilities
- Scheduling
- Payment Processing
- Paperwork Processing
Timeline
Customer Service Associate Team Leader
Lowe's
06.2021 - Current
Receptionist
Jenuine Jeans Nails
04.2020 - 06.2021
Order Fulfillment Associate
Kroger
06.2019 - 03.2020
High School Diploma -
Fluvanna County High School
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