Sequoia J. Dotson

• Coordinated patient access services, ensuring timely scheduling and efficient communication across departments.
• Implemented process improvements to enhance patient experience and streamline access workflows.
• Maintained accurate records in electronic health systems, supporting compliance and data integrity initiatives.
• Assisted in training new staff on access protocols and system navigation to promote team efficiency.
• Monitored referral processes, collaborating with clinical teams to resolve issues and optimize patient flow.
• Ensured timely resolution of patient complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.
• Maintained a comprehensive database of patient information to facilitate seamless communication between departments.
• Enhanced patient satisfaction with efficient scheduling of appointments and followups.
• Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
• Improved patient access by streamlining registration processes and reducing wait times.
• Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
• Worked closely with insurance companies to verify coverage details and obtain necessary authorizations for services rendered.

Processing drug compounded materials, syringes, IV bags.

Tediously inspecting compounded drugs to ensure patient/hospital care is met at the standard of excellence.

Expediting hospital orders, in a timely manner to ensure orders have been met per deadline date

• Operated forklifts for efficient inventory management and product transportation.
• Ensured compliance with safety protocols to maintain a secure working environment.
• Collaborated with team members to streamline order fulfillment processes.
• Conducted regular inventory checks, enhancing accuracy of stock levels.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 50 pounds.

• Resolved customer inquiries through effective communication and problem-solving strategies.
• Managed customer accounts using CRM software to track interactions and improve service delivery.
• Developed training materials for new staff, enhancing onboarding processes and team performance.
• Collaborated with cross-functional teams to streamline order processing and enhance customer satisfaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Assisted lead teacher in developing engaging lesson plans tailored to children's developmental needs.
• Facilitated daily activities, promoting social skills and positive interactions among preschoolers.
• Observed and documented children's progress, providing insights for individualized learning strategies.
• Organized classroom materials and resources to create a stimulating learning environment.
• Supported children with special needs by implementing personalized educational techniques and tools.
• Collaborated with parents to discuss children's development and address concerns effectively.
• Maintained regular communication with parents regarding students'' achievements, challenges, and progress.
• Collaborated with lead teacher to develop engaging lesson plans tailored to individual student needs.
• Supported children''s emotional, social, and cognitive development through active engagement in various classroom activities.
• Supervised indoor and outdoor playtime activities, ensuring student safety at all times.

• Analyzed sales data to optimize inventory levels and improve stock turnover rates.
• Collaborated with suppliers to ensure timely delivery of merchandise and maintain quality standards.
• Trained junior associates on merchandising best practices and compliance protocols.
• Managed promotional displays, ensuring alignment with brand guidelines and seasonal themes.
• Streamlined processes for restocking merchandise, reducing downtime and improving efficiency.
• Led cross-functional teams in implementing new merchandising initiatives to drive sales growth.
• Improved product visibility by creating eye-catching merchandise displays.
• Increased overall store performance with consistent attention to detail in visual merchandising efforts.

• Supervised daily operations to ensure efficient service and customer satisfaction.
• Trained and mentored staff on food safety protocols and service standards.
• Implemented inventory management practices to reduce waste and control costs.
• Developed shift schedules to optimize labor resources and minimize downtime.
• Enhanced customer experience through effective conflict resolution and team collaboration.
• Analyzed sales trends to inform menu adjustments and promotional strategies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.