Sequoia Jones
Memphis,TN
Summary
Detailed oriented professional that brings leadership, organizational and customer relations skills. Independently solves problems and keeps on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
10
10
years of professional experience
Work History
Administrator of Donor Relations
Christian Community Foundation
12.2022 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
Outbound Operations Supervisor
FedEx
01.2021 - 03.2024
- Improved warehouse efficiency by streamlining outbound processes and implementing effective scheduling strategies.
- Reduced order processing times through close monitoring of staff performance and providing constructive feedback for improvement.
- Increased customer satisfaction with timely product deliveries by maintaining open communication between the warehouse team, carriers, and customers.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and conducting routine inspections of equipment and work areas.
- Collaborated with other departments to ensure seamless integration of inbound and outbound operations, resulting in improved overall workflow efficiency.
Front desk reception
Memphis Children’s Clinic
01.2018 - 01.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Stocker
Costco Wholesale
01.2014 - 01.2018
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Southwest Community College
Memphis, TN01.2010
Houston High School
Memphis, TN01.2008
Skills
- Computer: Outlook, Word, PowerPoint, Excel, and EMR
- Management: Schedule Coordination, Recordkeeping and File Management, Finance Operations, and Bookkeeping
- Customer Care: Information Management, Customer Service, Adaptability, and Flexibility
References
Available upon request
Timeline
Administrator of Donor Relations
Christian Community Foundation
12.2022 - Current
Outbound Operations Supervisor
FedEx
01.2021 - 03.2024
Front desk reception
Memphis Children’s Clinic
01.2018 - 01.2021
Stocker
Costco Wholesale
01.2014 - 01.2018
Southwest Community College
Houston High School
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