Sequoia Mcrae
Jacksonville
Summary
Experienced, results-driven professional with a solid background in project management and team leadership. Demonstrated ability to deliver complex projects on schedule and within budget. Proficient in developing and executing strategies to enhance operational efficiency and stimulate business growth. Strong communication and interpersonal skills, fostering strong relationships with clients and stakeholders. Skilled in data analysis and identifying opportunities for process improvement. Committed to delivering exceptional results and exceeding expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Oak View Group
10.2023 - 02.2025
- Recording vital signs, including blood pressure and pulse rate, as requested by staff
- Answer calls for assistance and observe changes in a patient's behavior, emotional state, or physical condition
- Provide personal hygiene for elderly patients or those recovering from surgeries, injuries or accidents by assisting with their basic needs, such as showering, bathing, dressing and eating
- Set up medical equipment and help with various therapeutic procedures to include laying out tools for examinations or moving devices between rooms
Customer Service Representative
Xfinity Comcast
07.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE REP
BERNARDS
10.2018 - 08.2019
- Interacts with customers via telephone or email to assist with a variety of customer inquiries and issues
- Recognizes, conveys, promotes, and sells products and service value
- Articulates our competitive advantage
- Demonstrates closing techniques consistently, repeatedly, and in a timely manner
- Demonstrates the ability to establish and maintain effective relationships with customers
- Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests
- Enters and confirms sales when appropriate
CUSTOMER SERVICE REP
VENUS SWIMWEAR
03.2016 - 10.2018
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Meet personal/team sales targets and call handling quotas
TEAM LEAD OPERATOR
REVLON WAREHOUSE
12.2014 - 03.2016
- Implemented and reinforced Revlon's policies and warehouse safety guidelines
- Reviewed online orders and pulled products from warehouse inventory with accuracy and efficacy
- Organized and performed routine inventory checks
- Prepared and correctly labeled products for shipment through USPS, UPS, and FedEx
- Utilized interpersonal and communication skills among various departments to facilitate a productive and collaborative work environment
- Informed designated employees or departments of items loaded or problems encountered
- Planned work schedules and assigned duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
Education
Diploma -
Ged testing services
Jacksonville, FL06.2012
Skills
- Detail oriented
- Microsoft office
- Organizational skills
- Problem solving
- Customer Service
- Nursing
- Leadership
- Sales
- Manufacturing
- Strong oral and written communication skills
- Problem analysis and problem solving
- Strong Interpersonal Skills
- Adaptability and ability to work under pressure
- Proficient in leadership
Certification
- CPR Certification
- CNA
Additional Information - Key Skills
- Strong oral and written communication skills
- Detail Oriented
- Problem analysis and problem solving
- Strong Interpersonal Skills
- Strong Organizational skills
- Microsoft Office Proficient (Excel, PowerPoint, Outlook, Word)
- Adaptability and ability to work under pressure
- Proficient in leadership
Timeline
CNA - Certified Nursing Assistant
Oak View Group
10.2023 - 02.2025
Customer Service Representative
Xfinity Comcast
07.2022 - 05.2023
CUSTOMER SERVICE REP
BERNARDS
10.2018 - 08.2019
CUSTOMER SERVICE REP
VENUS SWIMWEAR
03.2016 - 10.2018
TEAM LEAD OPERATOR
REVLON WAREHOUSE
12.2014 - 03.2016
Diploma -
Ged testing services
- CPR Certification
- CNA
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