Sequoia Richardson

• Improved patient satisfaction by streamlining the registration process and reducing wait times.
• Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
• Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
• Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.

Responsibilities include:

• communicating effectively with a variety of patients and clinical staff to ensure the best patient care
• interviewing patients and their family members in order to collect confidential demographic, insurance, and financial information under high pressure situations in the Emergency Department
• Identify, collect, and process patients' hospital co-payments and previous balances
• Exceed department metrics of 80% accuracy when registering or admitting patients,
• Educate patients on all hospital forms including: General Consents, Patient Rights and Responsibilities, HIPAA, Financial Policy, and Medicare Rights
• Analyze and interpret insurance benefits for patients
• Facilitate training of new employees at various registration sites throughout the medical center
• Work with immunocompromised and rehabilitation patients
• Carries out projects assigned from management and other supervisors in admitting department

• Worked with adults with developmental disabilities to find jobs, provided assistance at their jobs, and helped to work on their job skills.
• Enhanced client success rates by creating personalized job search strategies and providing tailored advice.
• Increased clients'' interview skills through comprehensive mock interviews and constructive feedback sessions.
• Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
• Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
• Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
• Took them out into the community where they get community integration while working on important skills and having fun.

Here I have experience with:

• Money handling
• Managing a large group of people
• Resume building
• Teaching beginner classes on health, nutrition, and meditation
• Creating a Healthy Reward Program (my proudest creative contribution)
• Creating meal plans
• Clerical duties
• Answering phones
• Writing incident reports
• Writing monthly job coach reports after working with an individual at their employment
• Driving large vehicles (vans/buses)
• Providing supervision and guidance to each individual in accordance with his/her Individual Service Plan
• Administering medications where indicated and appropriate
• Providing physical assistance as needed, including but not limited to, personal care, housekeeping and transportation

• Checked daily orders to ensure the items in the box matched the order form.
• Scanned labels
• Packed/stuffed boxes properly with bubble-wrap to ensure safety of the ordered items.
• Close attention to detail to make sure orders are correct and items are not damaged.
• Sealed packages, printed labels, operated computer alongside a conveyer belt
• Ensured timely completion of orders through effective time management and multitasking skills.

• Take orders
• Served food and beverages promptly with focused attention to customer needs.
• Carried dishes
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Rolled silverware
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Make and take calls
• Greet applicants
• Schedule appointments/interviews
• Explain job positions to applicants
• Enhanced applicant satisfaction by promptly addressing inquiries and providing accurate information.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

• Take orders and enter them into the POS system
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Got drinks prepared/served drinks
• Washed dishes and contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Offered great customer service with a ready to serve attitude
• Streamlined checkout process for increased efficiency and reduced waiting times.

• Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
• Maintain the store's cleanliness and appearance
• Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
• Processed various payment methods accurately while maintaining confidentiality of customer information.
• Standing, bending, and lifting
• Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
• Wore the brands clothing while working to showcase the clothes in person.