Sequoia Turner
Memphis,TN
Summary
Proven skills in collaborating with vendors, customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Cheerful customer service with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
19
19
years of professional experience
Work History
Parts Inventory Clerk
Memphis ight Gas and Water
Memphis, Tn
04.2022 - Current
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Assisted in maintaining a safe working environment by adhering to safety guidelines while handling materials.
- Monitored stock levels and identified items that need to be reordered or discontinued.
- Received and unpacked incoming parts from vendors and suppliers.
- Collaborated with vendors to order replacement parts as needed.
- Located and labeled parts to maintain organized inventory of stock.
Logistics Analyst
City of memphis
Memphis, TN
10.2016 - 04.2022
- Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Performed scheduled inventory counts and supply audits.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Investigated and resolved variances with inventory records.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Customer service
- Organized storage areas for efficient access and improved workflow.
- Implemented best practices for handling and storing parts safely.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Managed inventory of automotive parts and ensured accurate stock levels.
- Processed incoming shipments and verified contents against packing lists.
- Performed regular cycle counts to verify accuracy of inventory records.
- Investigated discrepancies between purchase orders, invoices and deliveries.
- Tracked backorders, returns and credits for all automotive parts transactions.
- Processed returns from customers according to company policies and procedures.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Ordered or purchased supplies to maintain optimum inventory.
Retail Manager
Advance Auto Parts
Memphis, TN
03.2009 - 09.2020
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
- Increased store sales by cross-selling complementary items.
- Received, examined and reshelved returned parts.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Assist with cycle counting for inventory control.
Cashier Specialist
Fedex Forum
Memphis, TN
10.2012 - 08.2018
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Collected payments from customers by accepting specified forms of payment.
- Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
- Counted cash in register drawer at beginning and end of each shift to report total.
- Answered questions related to topics such as directions and hours of operation.
- Accounted for tickets and matched with cash receipts.
Shift Lead
William Sonoma
Memphis, TN
11.2006 - 01.2009
- Resolved customer complaints and reported issues to senior management.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Assisted with performance reviews to identify areas of improvement.
Education
Certificate - 10 Key/Data Entry
Dhs Trade School
Memphis, TN10.2002
Skills
- Inventory counting
- Warehousing and delivery
- Safety practices
- Tracking inventory levels and orders
- Increasing efficiency and productivity
- People skills
- Decision-making
- Leadership
- Organization
- Training & Development
- Computer skills
- MS Office
- Documentation skills
- Customer Service
Timeline
Parts Inventory Clerk
Memphis ight Gas and Water
04.2022 - Current
Logistics Analyst
City of memphis
10.2016 - 04.2022
Cashier Specialist
Fedex Forum
10.2012 - 08.2018
Retail Manager
Advance Auto Parts
03.2009 - 09.2020
Shift Lead
William Sonoma
11.2006 - 01.2009
Certificate - 10 Key/Data Entry
Dhs Trade School
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