Sequoia Walker
Forest City,NC
Summary
Resourceful Warehouse Logistics Supervisor known for high productivity and efficient task completion. Specialize in inventory management, supply chain optimization, and operational safety protocols. Excel in leadership, communication, and problem-solving to enhance team performance and meet organizational objectives.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Warehouse Logistics Supervisor
Daa Draexlmaier Automotive
10.2022 - 07.2025
- Supervised daily warehouse operations and ensured safety compliance.
- Managed inventory control and maintained accurate stock levels.
- Coordinated shipping and receiving processes for timely deliveries.
- Trained staff on best practices for equipment handling and safety protocols.
- Communicated with cross-functional teams to support logistics needs.
- Analyzed data related to warehouse operations including labor utilization rates and storage capacity utilization rates.
Assembly Line Worker
Meritor
12.2021 - 10.2022
- Completed durable assemblies and subassemblies with hand and power tools.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Assisted quality assurance by inspecting items and removing defective parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
Tow Truck Dispatcher
Agero Roadside Assistance
06.2020 - 12.2021
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
- Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
- Streamlined dispatch operations, implementing a GPS tracking system for improved fleet management.
- Facilitated swift resolutions to customer disputes, liaising between drivers and clients when necessary.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Maintained a safe work environment by monitoring driver compliance with safety regulations and protocols.
Customer Service Manager
Dicks Sporting Goods Distribution Center
09.2018 - 07.2019
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Arts - Business
Isothermal Community College
Spindale, NC 08.2008 - 10.2012
Skills
Inventory management
Quality technician
Fork lift/reach truck certification
Microsoft office software experience
Personal Information
Timeline
Warehouse Logistics Supervisor
Daa Draexlmaier Automotive
10.2022 - 07.2025
Assembly Line Worker
Meritor
12.2021 - 10.2022
Tow Truck Dispatcher
Agero Roadside Assistance
06.2020 - 12.2021
Customer Service Manager
Dicks Sporting Goods Distribution Center
09.2018 - 07.2019
Associate of Arts - Business
Isothermal Community College
08.2008 - 10.2012