Proven to excel in fast-paced environments, leveraged strong communication and interpersonal skills at Truth Is to enhance customer satisfaction and drive sales. Adept at problem-solving and multi-tasking, consistently met monthly sales targets and fostered positive customer engagements, contributing significantly to team success and store performance. Highly experienced Medical Assistance known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Recently received CDL license, Class B with Air brakes and DOT medical exam.
Hi, I’m
Sequoia Winzer
Sacramento,CA
Summary
Overview
12
years of professional experience
1
Certification
Work History
Truth Is
Sales Associate
02.2019 - 03.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Walmart
Over Night Stocker
03.2017 - 12.2017
Job overview
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
Nana Sheryl Daycare
Childcare Provider
04.2010 - 12.2015
Job overview
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
AppleOne- Placed at Maximus
Medical Customer Service Representative
08.2014 - 01.2015
Job overview
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Responded to customer requests for products, services, and company information.
- Completed clerical duties and tasks for clinic administration.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Contributed to a positive work environment by fostering teamwork among colleagues and consistently offering support when needed.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
- Developed strong rapport with customers through active listening and empathetic responses, promoting long-term loyalty and trust.
- Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
- Educated patients on available healthcare services and assisted them in making informed decisions about their care options.
- Reduced wait times for callers by implementing callback options during peak hours.
Dr. Lowe's Chiropractic (Externship)
Medical Front Office Coordinator
06.2014 - 11.2014
Job overview
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
- Assisted in the development of office policies and procedures for improved efficiency and compliance with industry standards.
Joseph C. Heffernan
Medical Office Assistant
07.2014 - 09.2014
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
Macys Department Store
Sales Associate
08.2013 - 05.2014
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Easy Truck School & CDL Truck RentalSacramento, CA
Certificate of Completion from CDL Trucking School
04.2024
University Overview
Knowledge of inside & outside cap
Air brake
Parking & Trailer brake
Service brakes check
Lighting indicators
Emergency equipment
Windshield & Traffic monitoring devices
Wipers & washers
Heater & Defroster
Horn(s)
Lenses
Fluid levels
Fluid & air brake leaks
Steering system
Tires, Rims, Lug Nuts
Springs/mounts & airbags & shocks
Reflectors
Battery
Fuel tank(s)/ DEF tank
Frame
Kaplan CollegeSacramento, CA
Certificate from Medical Office Specialist
06.2014
University Overview
Microsoft Word
Excel
spread sheets
Medical Insurance
Billing and Coding
Claims Precessing
Worker-Compensation forms
TPA, CMS 1500 forms
UB-40 forms
Insurance verification
ICD-9, 10 coding, CPT-4 coding
HCPCS 11 coding
Knowledge of HMO, PPO, FFS in all aspects
OSHA/ HIPAA compliant
Proficient with Medisoft, Microsoft Office, Powerpoint, Desktop Publisher
Typing 50 wmp/ 9,000 ksph
Knowledge of Medical Terminology
Office Technologies In Medical EnvironmentsMerced, CA
No Degree from Medical Assisting
10.2009
University Overview
- Thesis: [Name of Thesis]
- Dissertation: [Name of Dissertation]
- Research Project: [Project Name], [Project Results Statement]
Merced CollegeMerced, CA
No Degree from General Studies
01.2004
University Overview
General Education Studies
English, Math, History
Merced High SchoolMerced, CA
High School Diploma
06.2002
University Overview
- Honor Roll [Semester and Year]
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Meeting deadlines
- Professional Demeanor
- Retail Store Operations
- Adapt to diverse groups
- Cleaning techniques
- Sales Training
- Merchandise Display
- Order Processing
- Display Setup
- Fitting room maintenance
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Organization
- Creative Thinking
- Adaptable and Flexible
- Positive Customer Engagement
Certification
- Certified Medical Office Specialist, Kaplan College - Graduated June 13th 2014.
- Licensed CDL Class B - Received my Certificate in April 2024.
- Certificate of completion of Trucking School
Timeline
Sales Associate
Truth Is
02.2019 - 03.2022
Over Night Stocker
Walmart
03.2017 - 12.2017
Medical Customer Service Representative
AppleOne- Placed at Maximus
08.2014 - 01.2015
Medical Office Assistant
Joseph C. Heffernan
07.2014 - 09.2014
Medical Front Office Coordinator
Dr. Lowe's Chiropractic (Externship)
06.2014 - 11.2014
Sales Associate
Macys Department Store
08.2013 - 05.2014
Childcare Provider
Nana Sheryl Daycare
04.2010 - 12.2015
Easy Truck School & CDL Truck Rental
Certificate of Completion from CDL Trucking School
Kaplan College
Certificate from Medical Office Specialist
Office Technologies In Medical Environments
No Degree from Medical Assisting
Merced College
No Degree from General Studies
Merced High School
High School Diploma