Sequoia Shaver
Colorado Springs,CO
Summary
Maintain an ambitious career path that focuses on operations, service delivery and project management. Willingness to mold a new skill set and expand experience level. Natural leader with the ability to positively impact work environments and relationships with all team members. Self-motivated and results driven performer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Billing Coordinator
Hiller Companies, LLC
Parker, CO
09.2023 - Current
- Processed and reviewed billing information for accuracy and completeness for multiple states across the United States.
- Coordinated communication between clients and internal teams to resolve billing discrepancies.
- Managed invoicing procedures using JD Edwards E1 and other financial software systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Conduct regular audits of billing records to ensure adherence to both company policies and standards and proper state tax policies.
- Train newly onboarded team members on billing protocols and best practices to ensure compliance.
- Closed monthly financials for operations generating over $1.8 million in revenue.
Lead Service Coordinator
Hiller Companies, LLC
Parker, CO
07.2021 - 08.2023
- Coordinated service requests to ensure timely resolution and customer satisfaction.
- Developed and maintained service schedules to optimize resource allocation.
- Implemented process improvements to enhance workflow efficiency across teams.
- Trained new staff on operational procedures and customer service standards.
- Managed over 50 calls per day of client requests, ensuring timely and effective service delivery.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
Production Coordinator
Metco Landscape, LLC
Aurora, CO
06.2020 - 06.2021
- Generate daily new job packets for Project Managers to dispatch in the field.
- Procure, research, and verify accuracy on all purchase orders and selections for numerous New Construction Homes daily, according to the bid, through various builder portals.
- Schedule landscape installs for 30+ New Construction sites (approximately 200-300 homes monthly).
- Calculate proper amounts of material needed based on specific designs and plot plans per home.
- Perform accounting tasks, including, but not limited to: payroll and accounts payable.
- Aid Project Managers in updating and presenting current information to builders during builder meetings.
- Provide specialized solutions to prevent potential and present project challenges.
- Maintain Excel spreadsheets conveying the status of each home upon completion.
- Schedule and request inspections accordingly for various required cities.
- Managed new client portfolio revenue, producing $2 million monthly
- Performed Operations Manager responsibilities.
New Construction Trim Coordinator
Smith & Willis HVAC, LLC
02.2014 - 06.2020
- Obtain, research, and verify prices on all purchase orders and selections for New Construction Homes ranging from 60 to 100 weekly.
- Scheduled rough and final HVAC work for 20-25 New Construction sites (approximately 100-200 homes monthly).
- Manage internal and external stakeholders expectations.
- Manage and direct the work of a project team of 9 through service level agreements, contractual obligations, PMIS, and performance metrics.
- Schedule and manage homeowners / builders requests accordingly.
- Coordinate calls and meetings with key contacts to coordinate strategic planning, discuss progress, ratings and address any issues.
- Identify client-specific needs and maintain expert-level knowledge of account intricacies.
- Processes material and order equipment for each home daily.
- On board and train new hires.
Client Service Coordinator
Banfield Pet Hospital
06.2012 - 12.2013
- Managed client communication and oversaw progress to provide timely status updates and avoid delays.
- Assisted technicians in duties and administered preventative care items to each pet, as needed.
- Cultivated strong and trusting rapport with client contacts to promote retention and satisfaction by conducting follow-up calls.
- Preserved the hospital’s sanitation and presentation according to industry standard.
- Consistently maintained refill prescriptions from in-hospital pharmacy.
Head Customer Service Coordinator
TJ Maxx – Southlands Mall, Aurora Colorado
Aurora, Colorado
12.2009 - 06.2012
- Supervised 30 employees including 6 coordinators and 25 associates.
- Developed daily schedules for all employees.
- Obtained six times the required amount of credit card applications per weekly quota.
- Audited customer service procedures, experiences, and areas of improvement.
- Trained new hires on cash registers, stocking, staging, and professional contact.
- Audited cash registers for accuracy.
Education
No Degree - Radiology
Red Rocks College
Arvada, ColoradoHigh School Diploma - undefined
Eaglecrest High School
Aurora, Colorado01.2011
Skills
- Proficient in Microsoft Office applications - Word, Outlook, Excel, PowerPoint
- Cash Register Handling and Audits
- Conflict Resolution Management Training
- Type Skill at 56 ppm
- Verbal and written communication
- Customer Service Training Course, 2017
- Purchase Orders
- Training and Development
- Audit support
- Data entry proficiency
- Deadline oriented
Certification
- QWEL - Qualified Water Efficient Landscaper, 2021
- OSHA 10
Timeline
Billing Coordinator
Hiller Companies, LLC
09.2023 - Current
Lead Service Coordinator
Hiller Companies, LLC
07.2021 - 08.2023
Production Coordinator
Metco Landscape, LLC
06.2020 - 06.2021
New Construction Trim Coordinator
Smith & Willis HVAC, LLC
02.2014 - 06.2020
Client Service Coordinator
Banfield Pet Hospital
06.2012 - 12.2013
Head Customer Service Coordinator
TJ Maxx – Southlands Mall, Aurora Colorado
12.2009 - 06.2012
High School Diploma - undefined
Eaglecrest High School
No Degree - Radiology
Red Rocks College