SeQuoya Jackson
San Antonio,TX
Summary
Motivated and highly professional individual with 4+ years of experience in customer service. Conscientious and hardworking team player Seeking to leverage my skills in the sales and marketing arena. Responsible and ambitious student (3.8/4.0 GPA) with excellent time management. Seeking to apply my customer service abilities and project/event planning. Exceptional communication skills and strong work ethic that will aid your company in meeting its milestones. Ability to work under pressure.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
Summit at henderson
San Antonio, TX
08.2022 - Current
- Responsible for coordinating with tenants and property owners to sell properties, review lease terms, handle contract negotiations, and manage disputes.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Fraud Investigator call
Wells Fargo
San Antonio, TX
04.2022 - Current
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Conducted prompt and thorough investigations on referred files.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Data Management
ISS
San Antonio, TX
09.2021 - 03.2022
- Organizing, auditing, cleansing, and maintaining HR data and HR GDPR
- Taking ownership of the HR data manipulation and reporting and streamlining HR processes and helping to manage the HR systems
- Updating employee electronic records
- High-volume calls.
Human Resources Specialist
IPSA Security Services
Austin, TX
08.2018 - 03.2021
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
- Implemented quality control initiatives to reduce downtime and increase revenue.
Leasing Consultant
Malave's Reality
San Antonio, TX
01.2019 - 09.2020
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases, and resolving resident issues
- Answered phone calls and emails and responded to questions from prospects quickly and effectively
- Pleasantly greeted visitors to the office asked questions and offered assistance
- Collected, completed, and processed lease applications
- Toured property with prospective tenants and provided a wealth of information in regards to its key features
- Conducted property tours with potential rental clients and answered all questions truthfully regarding the facility
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys
- Invited prospects to fill out applications upon completion of property tour
- Verified tenant incomes and other information before accepting lease applications, working closely with
- Melissa Malave to maintain accuracy
- Distributed and followed up on tenant renewal notices
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Showed apartments to potential tenants and answered questions regarding the community
- Escalated any major issues to the property manager for immediate remediation
- Collected monthly rent payments and other fees, always properly recording and processing money.
Customer Service Rep
Charlotte Russe
Killeen, TX
06.2018 - 02.2019
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supervisor I
Kenmore
Austin, TX
04.2018 - 12.2018
- Supervise and coordinate activities of CNA’s
- Assess and respond to the needs of patients and families and ability to cope and make decisions as needed
- Be available at all times during agency’s usual working hours, and may be available during off duty hours and if on call
- Manage the day-to-day schedules for Aides
- Schedules are created weekly, but are subject to many changes throughout the week
- Ensures that the plan of care is executed as written and maintain up-to-date patient records.Ensures patients needs are metEvaluates the performance of the CNA’sWork with office staff to greet or answer calls from clients, care givers, and other visitors to the office
- Field employment inquiries and participate in the interview process for prospective CNA’s and Assigns staff for appropriate patient care while being fiscally conservative
- Intake coordination of a referral.Reviews time sheets and documentation on a weekly basis to assure accuracy
- Record aide and clinician time sheets for tracking into mileage systemPerform basic administrative tasks such as answering the phone, making copies, etcParticipate in orientation and in-service training programs for professional staff
- Demonstrate familiarity with policies of the agency and rules and regulations of State and Federal bodies which aid in determining policies.Accepts other assignments as appropriate
- Manages the private duty assignments for CNA’s and contributes to the development of this line of business.
Security Guard
Securitas Security Services USA, Inc
Killeen, TX
12.2015 - 04.2018
- Often include securing premises and personnel by patrolling property, monitoring surveillance equipment and inspecting buildings and equipment
- Security Guards duties can also access points as well as permitting or prohibiting entry.
Customer Service Representative/Call Center Agent
Teleperformance
Killeen, TX
01.2012 - 07.2017
- Call center high volume calls
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor's - Administrative justice
DeVry University
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Richard Milburn Academy
Master's - Human Resource Management
Keller School of Management
Master of Science - Project Management
Keller School of Management
Chicago, IL02.2023
Skills
- Harassment Investigation
- Employee Hiring
- Promotion Coordination
- Decision Making
- Recruiting
- Talent Management
- Human Resources
- Change Management
- Benefits Administration
- Management
- Data collection
- Leadership
- Clerical experience
- Guest services
- Google Docs
- SAP
- Documentation review
- Root cause analysis
- Research
- Customer support
- Supervising experience
- Retail sales
- ATS
- Typing
- Microsoft Office
- Windows
- Banking
- Dispatching
- Workday
- PeopleSoft
- Human Resources Management
- Pivot tables
- Talent Acquisition
- Computer Networking
- FMLA
- Certifications and Licenses
- Professional In Human Resources
- First Aid Certification
- Guard Card
Timeline
Leasing Consultant
Summit at henderson
08.2022 - Current
Fraud Investigator call
Wells Fargo
04.2022 - Current
Data Management
ISS
09.2021 - 03.2022
Leasing Consultant
Malave's Reality
01.2019 - 09.2020
Human Resources Specialist
IPSA Security Services
08.2018 - 03.2021
Customer Service Rep
Charlotte Russe
06.2018 - 02.2019
Supervisor I
Kenmore
04.2018 - 12.2018
Security Guard
Securitas Security Services USA, Inc
12.2015 - 04.2018
Customer Service Representative/Call Center Agent
Teleperformance
01.2012 - 07.2017
Bachelor's - Administrative justice
DeVry University
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Richard Milburn Academy
Master's - Human Resource Management
Keller School of Management
Master of Science - Project Management
Keller School of Management
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