Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Phaxis Staffing
01.2023 - Current
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Transporting clients to different beds and rooms
Communicating effectively and respectfully with people that support clients as well as employers' family members and other service providers
Taking clients to and from appointments
Supporting providers at appointments for the client
COVID-19 Contact Tracing Investigator
United Health Group, Optum
01.2022 - 03.2022
Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Collected and recorded information in electronic medical records.
Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
Direct Support Professional
NY Foundling
01.2021 - 01.2022
Administered medication as directed by physician.
Monitored progress and documented patient health status changes to keep care team updated.
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Supervised daily activities and provided assistance to staff.
Assisted patients adjusting to hospital procedures using highly structured settings.
Minimized injuries to staff or patients through support or restraint to control patient movements.
Consulted with different healthcare disciplines to offer important mental health support to patients.
Maitre D'
Carminesnyc
08.2017 - 03.2020
Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
Associate of Science - Therapeutic Recreation
Bronx Community College of The City University of New York
The Bronx, NY
05.2020
Skills
Public outreach
Schedule Coordination
Assignment management
Chronic illness understanding
Report preparation
Timeline
Direct Support Professional
Phaxis Staffing
01.2023 - Current
COVID-19 Contact Tracing Investigator
United Health Group, Optum
01.2022 - 03.2022
Direct Support Professional
NY Foundling
01.2021 - 01.2022
Maitre D'
Carminesnyc
08.2017 - 03.2020
Associate of Science - Therapeutic Recreation
Bronx Community College of The City University of New York
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