25
Sera Balenagasau
Assistant Facilities Manager
Hayward,CA
Summary
Highly organized and detail-oriented Assistant Facilities Manager bringing 15 years of experience in providing leadership to Facilities Management Teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.
Knowledgeable and articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of work order management systems and and trained in Facilities Maintenance programs . Motivated to learn, grow and excel in the facilities and property management industry.
Overview
25
25
39
39
years of professional experience
Work History
Assistant Apartment Manager
Lotz & Associates
Hayward, CA
2012.09 - Current
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Assist Property Manager prepare and processed lease and rental applications
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Collected and maintained careful records of rental payments and payment dates.
- Oversaw and enhanced work of digitalizing tenant lease agreements to promote optimal efficiency and obtain necessary results.
- Responded to Common Area Maintenance (CAM) inquiries.
Assistant Facilities Manager
Oakland CA FM Group
Hayward, CA
05.2007 - Current
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Assist Facilities Manager in the management of our zero based budget and annual facilities maintenance plan
- Serve as property operations / maintenance point of contact for facilities' issues in assigned building(s), unit(s), lab(s); initiate work requests, monitor completion; coordinate and monitor routine maintenance services completion (trash, utilities, custodial, pest control, long term preservation, inspections, grounds, landscapes, alarms, systems & equipment).
- Perform condition assessments on appearance, equipment, or troubleshooting (formulated by another group, FSM); implement preventive maintenance plan; coordinate & integrate utility usage/optimization (monitor usage, gather info, provide recommendations, follow-up, shutdown requirements); coordinate contract work, third party vendors.
- Identify, recommend & implement building operations & process modifications to the facility for increased productivity and/or cost reduction; coordinate maintenance logistics (to avoid faculty conflicts, events).
- Handle property administration by completing tagging, data entry and inventory; completing purchase orders, receiving; and completing record keeping, tracking, information gathering and support for space allocation decision makers.
- Implement facility security programs by distributing keys, providing building access, monitoring access records, assessing security infrastructure needs (security cameras, interlocks, alarms); and assessing and changing access schedules.
- Complete project coordination by: performing the assigned tasks within department projects; acting as a project coordinator/liaison; and overseeing and executing projects (limited to small, local projects), including their organization, scheduling, budgeting, and implementation.
Administrative Assistant
Suva Fiji Service Centre
Suva, Fiji Islands
10.1993 - 04.2007
- Manages the daily operational & maintenance work orders, coordinating with staff, customers and contractors
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Managed relational database to store information for reference, reporting and analysis.
- Interacted with vendors to purchase and set up equipment and services.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Manage service contracts
- Executed record filing system to improve document organization and management.
- Accounts Payable
- Event organizer
Education
Certificate - Facilities Management
University of California
Berkeley, CA 05.2001 -
Bachelor of Arts - Business
Chabot College
Hayward, CA 09.2022 - Current
Skills
Service contracts management
Timeline
Bachelor of Arts - Business
Chabot College
09.2022 - Current
Assistant Apartment Manager
Lotz & Associates
2012.09 - Current
Assistant Facilities Manager
Oakland CA FM Group
05.2007 - Current
Certificate - Facilities Management
University of California
05.2001 -
Administrative Assistant
Suva Fiji Service Centre
10.1993 - 04.2007