Serafina Haprov
Fresno,CA
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.
Overview
1
1
Certification
Work History
Barista
Garden Grove
Adelaide , South Australia
03.2022 - 06.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Prioritized drink requests while managing interruptions.
- Made and served beverages per day with speed, quality and consistency.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
Coffee Shop Worker
Zittos
Adelaide , South Australia
11.2021 - 12.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Golden Grove High School
Golden Grove Hills Adelaide11.2021
Skills
- Coordinating Orders
- Equipment and Store Cleaning
- Coffee and Tea Preparation
- Espresso Machine Operation and Maintenance
- Food Storage Management
- Energetic and Outgoing
- Knowledge of Pastries
- Educational Materials
- Adaptable and Flexible
- Operational Efficiency and Safety
- Beverage Preparation
- Communications Strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved high results through effectively helping with daily tasks
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- been highly successful in store front appearances and window art
Certification
In 2021 I was selected to take part in a four day master class hands day barista course. during those days i was given extensive task to make a multitude of coffee beverages this is were i learned most of my skill's. we were tough to make all different types from Australian, American and European styles of coffee , at the end of the four days i was to compleat three separate assessment sheets to talk about and explained what i learned in the cours between that and the end of the on hand work shop days, and if you passed both of the writer and hand on task's you were given diploma and certification to be a legally certified baristas to work in any coffee shop.
Timeline
Barista
Garden Grove
03.2022 - 06.2022
Coffee Shop Worker
Zittos
11.2021 - 12.2021
High School Diploma -
Golden Grove High School