Serafina Nease

Royal Oak,MI

Summary

Results-driven sales professional with over 15 years of top-tier success in mortgage loan origination, consistently recognized as a top closer in the industry. Funding over $60 Million+ in Purchase-Specific mortgage volume annually. Proven expertise in client retention, contract negotiation, referral generation, and increasing gross margins through strategic, customer-focused approaches. Adept at analyzing market and industry trends to develop innovative sales strategies that drive revenue and long-term growth.

Extensive experience in purchase-specific mortgage banking, lead identification, and utilizing advanced sales management tools. Known for delivering proactive, personalized customer service and building strong relationships that convert prospects into loyal clients. A collaborative leader with a strong track record of mentoring sales teams and aligning cross-functional business units to achieve record-setting results.

Overview

years of professional experience

Certification

Work History

Senior Mortgage Loan Officer

Better Mortgage Inc.

New York, NY

03.2024 - Current

Purchase-specific loan officer with over $60 Million in closing volume annually
Recognized as top 1% in fundings, client service, and originations company-wide
Values importance of realtor communication at preapproval, in-process, and post-close stages
Awarded Scotsman Guide's "Top Women Originator in 2024," nationwide, with only 8 months of originations with no previous pipeline
Specialized in working with self employed files (over 25% originations/month), and challenging profiles to get the client to the closing table with ease
Communicated with clients, realtors, title companies, insurance agencies, internal contacts, etc. with an extreme sense of professional urgency (personal commitment is 30 minutes or less)

Licensed Real Estate Agent

Max Broock Realtors

Birmingham , MI

02.2023 - Current

Meeting with clients, assessing properties, answering client questions, and examining properties for damage.
Continuously networking with agents, clients, attorneys, lenders, and industry counterparts to broaden visibility.
Managing the home buying/selling process for clients including scheduling showings and reviewing documents.
Acting as an intermediary in various negotiations between buyers and sellers, generally representing one or the other.

Triple Crown Mortgage Banker - Purchase Specialty

Rocket Mortgage, LLC.

Detroit, MI

09.2013 - 11.2023

Recognized as top producer, closing over $80M in loan value on a yearly basis.
Awarded 3 "Gilberts": #1 Closing Purchase Banker 3/8 years of service compared to over $5,000 Loan Officers.
Continuously analyzed client's income, assets, and credit rating of potential clients to determine loan financing options.
Excelled in a myriad of specialties: Charles Schwab high net-worth clients, Relocation Purchase, Client Retention, Realtor Referral Development, etc.
Nurtured, built, and cultivated various business to business partnerships to generate new opportunities for the company.

Education

Bachelor of Arts - Public Relations, Communications, Journalism

Wayne State University